Senior Manager, Retail Training & Field Operations

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

• Fantastic employee discount on all Samsung products

• Competitive Salary and Performance based incentive plan for all levels

• Employer paid Medical and Dental coverage from day one

• Group RRSP plan that helps you save for the future

• Free on-site gym to get your sweat on

• Subsidized Cafeteria; including free Starbucks coffee/latte machine

• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning

• Employee Referral program- we want great talent like you!

• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!

• Additional Well Being Days for better work life-balance!

The Senior Manager of Retail Training & Field Operations is a pivotal leader responsible for driving the success of Samsung's mobile division in Canada. You will be tasked with crafting and executing a world-class retail training and field operations strategy that resonates across all carrier and national retail partners. Your mission is to win the hearts and minds of retail sales associates, transforming them into passionate advocates for the Samsung brand. The ideal candidate will blend deep retail experience with operational excellence to drive continuous improvement and ensure Samsung's leadership in a competitive, fast-paced industry.

Role and Responsibilities

Essential Duties and Responsibilities

Strategy & Program Execution

• Training Strategy: Define, build, and execute a comprehensive training strategy for all carrier and national retail partners to elevate product knowledge and sales skills.
• Field Force Strategy: Develop and implement the annual field force strategy to drive improvements in in-store sales / market share, and visual merchandising compliance.
• Product Launch Excellence: Lead the creation of best-in-class product launch training and demo experiences that excite and empower retail sales associates.

Leadership & Agency Management

• Field Force Management: Manage the third-party field force agency, establishing clear KPIs and performance targets to ensure operational excellence and continuous improvement.
• Brand Advocacy: Oversee ambassador and sales-assist programs, creating scorecards and performance metrics to maximize impact and ROI.
• Global & Cross-Functional Collaboration: Serve as the primary liaison with global retail counterparts and internal sales, marketing, and product teams to ensure strategies are aligned with overarching business objectives.

Analytics, Operations & Budgeting

• Data-Driven Insights: Act as the voice of the field by gathering market intelligence and using automation tools to translate survey data into actionable insights for the business.
• Vendor & Budget Oversight: Manage and optimize the annual training and field program budget, ensuring all investments are aligned with strategic goals.
• AI & Automation: Leverage AI and automation tools to enhance operational effectiveness, improve data analysis, and streamline reporting.

Skills and Qualifications

Requirements

Education

• Bachelor’s degree in business, or marketing or related field.

Knowledge

• Leadership: Experience managing retail teams and/or agency field force programs.
• Analytical Skills: Strong ability to analyze data sets, identify trends, and translate metrics into action plans. Identify areas of improvement & automation.
• Communication: Exceptional presentation, written, and verbal communication skills. Ability to influence and build consensus across all levels of the organization.

Experience

• 5-7 years in retail operations, field sales management, or corporate training, preferably within the consumer electronics, telecommunications, or technology sectors.

The salary range for this role is expected to be between $120,000 to $165,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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