Bilingual Customer Service Reps

Your new company  

A well-established organization operating within the home improvement and customer engagement space is seeking multiple Bilingual Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment. 

Your new role  

As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.

This is a hybrid role for Toronto/Montreal-based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.

Key Responsibilities

• Handle high-volume inbound calls (80–100+ per day) in a professional and friendly manner
• Follow up on warm leads to schedule customer appointments (no cold calling)
• Provide accurate information and resolve customer inquiries efficiently
• Maintain detailed and accurate records in CRM systems
• Deliver a consistently positive customer experience across all interactions
• Meet established KPIs including call volume, quality, and documentation accuracy
• Escalate complex issues appropriately to internal teams
• Adapt quickly to changing processes and guidelines

What you'll need to succeed  

• Previous customer service experience (call centre, retail, hospitality, or similar)
• Strong verbal and written communication skills with a professional phone presence
• Ability to multitask (speaking, typing, navigating systems simultaneously)
• Comfortable working in a high-volume, fast-paced environment
• Strong attention to detail and accuracy in documentation
• Positive attitude and ability to maintain energy throughout the day
• Reliable internet connection and suitable work-from-home setup
• Bilingual English/French is an asset

What you'll get in return  

• Competitive hourly rate ($20–22/hour)
• Hybrid work opportunity Toronto & Montreal availability
• Consistent and stable scheduling
• Supportive team environment with structured training

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. AI may be used to screen, assess, or select applicants for this position.