Bilingual Customer Experience Specialist
$25 - $30 per hourPart-time
Beyond Bilingual Inc.
Description
Bilingual Customer Experience Specialist
Contract Opportunity | Open to Permanent
North York, Toronto | Hybrid
$25–$30/hour
Monday–Friday | 8:00 a.m.–5:00 p.m.
French/English Required
- Contract role with potential to become permanent
- Low call-volume environment
- Mix of phone and email support
- Minimum 3 days in office , preferably 4
- Professional, collaborative team
- Opportunity to work with an organization focused on sustainability and environmental impact
- Some flexibility with slightly earlier or later start times to help accommodate commuting.
Our client is a well-established organization in the sustainability and environmental services space and is looking for a Bilingual Customer Experience Specialist to join their team.
This is a great opportunity for someone who enjoys helping people, solving problems, and providing excellent customer service in a professional, collaborative environment.
Responsibilities
What You’ll Be Doing
- Support customers by phone and email
- Handle mainly inbound inquiries with some outbound follow-up
- Provide friendly, accurate, solution-focused service
- Update customer information and activity in the CRM
- Work with internal teams to resolve customer issues
- Follow up on inquiries and ensure a positive customer experience
Qualifications
What We’re Looking For
- Fully bilingual in French and English
- Approximately 6 months to 1 year of customer service experience
- Strong B2C/customer-facing background
- Excellent communication skills
- Comfortable with phone and email support
- Organized, detail-oriented, and dependable
- Personable, inquisitive, and proactive
- Comfortable learning new systems and CRM tools
Vacancy posted 10 hours ago
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