Bilingual Customer Service Agent
$16.2 - $19.2 per hourWorking Solutions
Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you’ll listen carefully and evaluate each caller’s situation to provide the right solutions, from simple navigation questions to emergency situations. Fluency in both French and English is required, and you must pass a fluency test. A high degree of empathy and the ability to remain calm under stress are essential for every call. Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
- Create Profile
- Complete Assessments (only one-attempt is allowed)
- Pass PC Scan (must be on a computer, not mobile device)
- Record Video Interview (can re-record as many times as needed)
- For more details, check out our Application Guide
- Caring, sympathetic and helpful demeanor
- Strong customer service skills, including active listening
- Multi-tasking to find answers while on with customer
- Ability to react and respond decisively in emergency situations
- Ability to reassure, control and diffuse emotional and/or difficult calls
- Prior experience with driver assistance programs is a bonus, but not required
- Contractors on the French bilingual queues must be fluent in BOTH French and English
- Flexible schedule opportunities – you choose your hours!
- Client hours of operation are open 24/7
- Day, night, and weekend hours available.
- Personal computer (no tablet)
- Broadband internet connection, with at least 10 Mbps download speed
- Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software installed, running and up to date
- Wired USB headset with microphone (Gaming headsets not accepted)
- Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
- Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.
Vacancy posted more than 2 months ago
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