Program Administration / Customer Service Representative-Bilingual

CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Preference to Bilingual - English and French speaking.

Responsibilities

• Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
• Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
• Manage and monitor program schedules, ensuring timely execution and delivery of all program components
• Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
• Support the development and implementation of programs, including all administration and reporting
• Maintain accurate and up-to-date program files, records, and databases
• Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness

Requirements

• 2+ years of experience in program administration or customer service/Office environment
• Related Diploma
• Excellent communication skills, both verbal and written
• Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
• Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
• Proficiency in Microsoft Office Suite, particularly Excel, as well as other applications including Mailchimp and SurveyMonkey