Application Production Support

Job Title: Application Production Support

Duration: 12 Months of contract

Location: Montreal, Quebec, Canada

Job Description:

MAIN RESPONSIBILITIES

• Responsible for production support of Credits, Working Capital and Asset Finance and Securitizations applications.
• Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
• Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
• Supporting Operations team for technical issues
• Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing Participate in technical projects
• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
• Provide expertise on production constraints and environment readiness Transversal and Framework
• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint. Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
• Understand and document the technical process and data flows
• Participate in the Change Control review meeting to ensure data quality and coordinate approvals
• Manage the Cyberark bypass controls and assess for resolutions
• Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
• Industrialization of legacy process to be done using AI

REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE

• Bachelor degree or higher in Computer Science or related fields
• Good understanding of Credits and Working Capital business lines
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
• Must have at least one of Shell/Perl/Batch/Python scripting skills
• Well versed with incident/problem/change management process Excellent verbal and written communication skills
• Good documentation skills
• advanced knowledge of Excel, Word , PowerPoint
• Good understanding of Java J2EE applications
• Good to have infrastructure, MQ, Websphere, Tomcat knowledge
• Good to have ITIL foundation knowledge/certification
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations
• Knowledge of SQL/Pl SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule
• Good understanding of Service Now or similar tool and the service management processes
• Understanding of data protection principles
• Ability to work independently and collaboratively within a team

SKILLS AND BEHAVIOURS

• Problem solver
• Manage multiple priorities
• Innovative and Agile