Head of Operations at Fulltime (Montreal)
Valsoft
About Fulltime
Fulltime is the leading voice AI platform for the trades industry, empowering every contractor to deliver a world-class customer experience. Our technology enables HVAC, plumbing, and electrical businesses across North America to deploy AI agents that answer every call 24/7, book more jobs, and deliver faster service, so owners can focus on the work that matters most.
About the role
Fulltime is looking for a Head of Operations to lead our revenue engine and customer experience. This is an AI-native role: you’ll be expected to build and deploy agents. Your primary goal will be to accelerate our go‑to‑market motion and deliver exceptional customer outcomes, ranging from building our sales process and designing onboarding programs to recruiting a high‑performing team.
In this role, you will:
- Own the end‑to‑end GTM motion: define the sales process, manage pipeline, and consistently hit growth targets.
- Design and improve the customer onboarding and success programs that drive retention and expansion.
- Build and deploy internal AI agents to automate operational workflows and improve the customer experience.
- Recruit, coach, and develop high‑performing talent as we scale.
What you bring:
- 4+ years of experience in a high‑growth startup, operational leadership, product leadership, or management consulting role.
- Proven ability to build from scratch: you’ve launched GTM initiatives and created repeatable processes.
- A founder mindset: you operate without a playbook and do whatever it takes to drive outcomes.
- Fluency in English and French, written and verbal.
- Even better if you have experience in trades, home services, and/or vertical SaaS.
- Previously built a customer success or GTM function at an early‑stage company.
Benefits
- Competitive salary and performance‑based compensation.
- Flexible time off.
- Career growth within a fast‑growing AI company.
Vacancy posted 8 days ago
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