Head Of Research & Member Strategy Montreal

Join Dialogue as the Head of Member Experience Research & Innovation to enhance Canada's virtual care landscape. Lead a cross-functional team committed to improving member health experiences. In this leadership position, you will oversee Aurora, the dedicated research team tasked with driving actionable insights for member experience enhancement.

Your skills in service innovation and research methodologies are essential in identifying opportunities for improvement. Partnering with clinical and operational teams, you'll analyze member feedback and data to design impactful service solutions, ensuring a seamless experience for users.

Key Responsibilities

• Set Aurora's research direction to improve member journeys
• Connect insights from various data sources for strategic narratives
• Drive initiatives that empower team members towards goals
• Introduce co-creation service delivery with clinical experts
• Promote a culture of member-centricity throughout Dialogue

Requirements

• Minimum 8 years in design research or innovation fields
• At least 3 years in managing high-performing teams
• Proficient in crafting strategic narratives from research
• Demonstrated systems-level thinking across organizational capabilities
• Solid communication and engagement skills

Transform member experiences at Dialogue by applying your strategic research leadership and cutting-edge mindset.