Technical Support Analyst ( Level 1)
Talent To Hire Inc.
We’re looking for a Technology Support Analyst to join our Wealth Systems team. In this role, you’ll ensure the smooth operation of our wealth management platforms by providing exceptional technical support, resolving system issues, and maintaining system performance.
You’ll collaborate with cross-functional teams—development, infrastructure, and product—to troubleshoot problems, implement improvements, and support system upgrades. This is an exciting opportunity for someone who thrives in a fast-paced, technical environment and is passionate about solving complex challenges.
What You’ll Do
Provide timely and professional technical support for wealth management systems.
Diagnose, troubleshoot, and resolve system and application issues using SQL and diagnostic tools.
Monitor system performance to proactively detect and prevent potential issues.
Assist users in incident submission and maintain clear support documentation.
Collaborate with development and infrastructure teams to resolve bugs , deploy patches, and enhance system functionality.
Manage and prioritize support tickets through ServiceNow , JIRA or similar tools, ensuring quick resolution of critical incidents.
Participate in system upgrades, patches, and testing activities.
Provide status reports and performance metrics to management.
What You Bring
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
2–3 years of experience in technical support, ideally within financial or wealth management systems.
New graduates with relevant technical degrees are encouraged to apply.
Technical Skills:
Proficiency with ticketing systems such as ServiceNow and JIRA.
Strong troubleshooting skills across servers, databases, and applications .
Ability to perform root cause analysis and create action plans for prevention.
Hands‑on experience with SQL databases and query tools .
Familiarity with API integrations and system interoperability.
Experience maintaining technical documentation using Confluence or Microsoft OneNote .
Soft Skills:
Excellent communication skills , both written and verbal.
Strong problem‑solving mindset and high attention to detail.
Ability to work collaboratively with technical and non‑technical teams.
Customer‑first attitude and commitment to delivering quality support.
Nice to Have
Experience supporting WealthTech , FinTech , or other financial systems.
Exposure to monitoring tools and incident response frameworks .
Familiarity with cloud‑based environments (AWS, Azure, or GCP).
Work Schedule: Rotating shifts between 7:00 AM and 8:00 PM .
Location: Downtown Toronto (5 minutes walking distance from Union Station).
Career Growth: Opportunity to advance within a dynamic technology team focused on operational excellence and innovation.
#J-18808-Ljbffr- ...here connects to that outcome. Why This Role Matters As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of... ...for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends...SuggestedPermanent employmentFull timeInternshipRemote workNight shiftWeekend workAfternoon shiftWeekday work
$51.9k - $64.88k per year
...vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. Technical Support Analyst DUCA is looking for a Technical Support... ...effectively with employees at all levels of the organization. Key Accountabilities...SuggestedFull timeWork at officeRemote workRelocationAfternoon shift$75k - $85k per year
...change. We champion innovation at every level, empowering our teams to take risks, challenge... ...! The Opportunity The Senior Technical Support Specialist is a highly skilled, technically... ..., Local Impact: With a team of over 1,100 talented professionals serving 140 markets...SuggestedLong term contractFull timeInternshipLocal areaWorldwide- ...continue to provide quality data service and support our clients come to rely on. This... ...behalf of our client. The Data Support Analyst position is ideal for someone looking to... ...position is best suited to those who have 1-2 years of office experience and have completed...SuggestedContract workWork at office
- ...collaborative culture, and approach everything with the highest integrity, here's an opportunity. Responsibilities Technical support role for the platform: Deal with L1/L2 tickets Escalate to L3 in...SuggestedLong term contract
- ...performance marketing agency seeks an Operations Support Analyst Do you have the enthusiasm to rise... ...to recharge. What we get At least 1 year of experience in a related field... ...; update as needed to ensure the highest level of data integrity is maintained at all...Work at officeLocal areaFlexible hours
- ...team! A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada: * Lead business analysis... ...NG9-1-1 implementation and operational support initiatives, including requirements... ..., GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements...Full timeSummer workWork at officeWork from home
$55k - $65k per year
...Calgary, Vancouver or Halifax Reports to: Team Lead, Underwriting Support Company Overview: Liberty Mutual Canada is the Canadian... ..., equity & inclusion The Opportunity: The Account Analyst is responsible for supporting the underwriting team in managing...Permanent employmentFull timeTemporary workInternshipWork at officeRemote workFlexible hours$70k - $90k per year
...What’s the Opportunity? The Cloud Support Analyst III is a senior techno-functional support... ...documentation current. Deliver senior-level techno-functional production support for... ...engagements, and mentor analysts through technical guidance and knowledge transfer. Maintain...Full timeInternship- ...global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of... .... This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product...Full timeShift workWeekend work
$80 - $160 per hour
...About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our... ...interview based on your resume Submit form Resources & Support For details about the interview process and platform...Remote jobContract workSummer workFlexible hours$88k - $105k per year
...risk management. We are hiring a Client Support Analyst to join our expanding Global team. You... ...long-term relationships. Act as Tier 1 Support, ensuring every client interaction... ...SLAs and exceed expectations Dive Into Technical Operations Get hands-on with the systems...Long term contractFull timeWork at officeLocal area- ...looking for an experienced IAM Systems Support Analyst who will play a key role in supporting,... ...environments and create, maintain, and writing technical documentation and complex knowledge... ...configuration, asset, knowledge, and service level). Display a strong sense of urgency...Full timeFlexible hours
- ...RQ11611 - Business Analyst - Senior Organization: Government Services Integration Cluster... ..., and maintain business, data, and technical requirements from stakeholders and subject... ...I&IT strategies. • Production & Vendor Support: Oversee ongoing system configuration management...
$25 - $27 per hour
IT Support Analyst (L2) Job Type: Contract Pay Rate/Salary: $25-$27/hr Location: 5 days onsite... ...with the addition of an IT Analyst II (Level 2). The organization operates within a... ...II (Level 2), you will provide hands-on technical support and administration across a Microsoft...Contract workTemporary workWork at office- ...Production Support Specialist Job Type: Contract Contract Duration: 12 Months Location: 150 King Street W Toronto Pay Rate:... ...prevent recurring issues. · Create and maintain operational runbooks, technical documentation, support procedures, and knowledge articles. ·...Permanent employmentContract work
- ...investment bank? Graduate training, ongoing support, opportunities at leading global... ...Money Market, STIR and Options Offer technical expertise and support for the systems used... ...discuss production support activity at a high level including ITIL (information technology...Permanent employmentRelocationFlexible hours
- ...RQ11648 - Business Analyst - Senior Organization : Government Services... ...business analysis at varying levels of detail appropriate to the... ...and Skill Set Requirements 1. Data & Business Analysis & Requirements... ...business needs to technical teams. Strong negotiation and...Internship
- ...RQ11518 - Business Analyst - Senior Organization: Government Services... ...business analysis at varying levels of detail appropriate to the... ...Business Analysis and Technical Skills 55% Leads and facilitates... .... Create user stories, support creation of UX, functional and...Long term contractManual labor
- ...We're looking for a Mid-level Calypso Business Analyst to join our team in a hybrid working mode. In this role, you will work at the intersection of technology and business, supporting a global financial institution with its front-to-back Calypso implementation and collateral...Remote job
- ...RQ11668 - Business Analyst - Senior Organization: Government Services... ...and related functional and technical specifications, develop Figma... ...Skill Set Requirements 1. Data & Business Analysis & Requirements... ...Waterfall methodologies to support IT teams. Strong problem-...InternshipWork at officeMonday to friday
$84k - $127k per year
...stuck into. And that’s where you come in. The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery... ...engineering platforms. The role combines hands-on technical work, including Python-based automation, DXL audit scripting...Full timeFixed term contractManual labor$70 - $90 per hour
...Production Support Specialist (Mainframe) Job Type: Contract Contract Duration: 12 Months (Expected Extension) Location: Hybrid, Toronto, ON (1 day/week onsite) Pay Rate:CAD 70-90/h on Inc Production Support Specialist (Mainframe) What You'll Do Provide L2/L3 production...Long term contractContract work1 day per week- ...Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a...Long term contractPermanent employmentWorldwideShift work
- ...Paid graduate training, ongoing support, opportunities at leading... ...technology. As a production support analyst with mthree, you’ll be on a... ...shared mission to look after the technical systems and processes other... ...production support activity at a high level including ITIL (information...Permanent employmentRelocationFlexible hours
- ...Job Description Job Description The Entry Level Sales Associate will report to the Sales Manager and support business growth through lead generation, customer outreach... ...TO APPLY ENTRY LEVEL ONLY PAID TRAINING 1-on-1 TRAINING FUN OFFICE ENVIRONMENT Responsibilities...Work at office
Sales Rise Agency
Toronto, ON4 days ago $60k - $80k per year
.... We make games for people who appreciate craft and a little bit of magic. If you're curious, you'll be in good company. Are you a level designer with experience building 3D-levels across varied genres? Do you have a passion for building compelling game levels that challenge...3 days per week- ...Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality. ~4+ years of relevant experience in application/production support, preferably in enterprise or banking environments. ~ Experience in L3...Contract work
$90k per year
...Senior Financial Analyst – 1 year Contract Key Responsibilities · Develop and maintain financial and operational reports, dashboards, and management reporting tools. · Support budgeting, forecasting, variance analysis, and financial planning activities. · Improve...Long term contractContract workWork at officeLocal area$37.32 per hour
...ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario... ...and dependable Maintenance Mechanic 1 to support the safe and reliable operation of ROM's... ...operations. The ideal candidate brings strong technical expertise across building systems, sound...Hourly payPermanent employmentFull timeContract workPart timeImmediate startFlexible hoursShift workNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Analyst ( Level 1). Be the first to apply!
- computer support technician Toronto, ON
- production support analyst Toronto, ON
- sr. IT support analyst Toronto, ON
- assistant technique en pharmacie Toronto, ON
- service desk analyst Toronto, ON
- technical support representative Toronto, ON
- network technical analyst Toronto, ON
- adjoint technique Toronto, ON
- senior technical analyst Toronto, ON
- technical system analyst Toronto, ON