Operations Support Analyst

Job Responsibility:

Leading digital performance marketing agency seeks an Operations Support Analyst

Do you have the enthusiasm to rise to each challenge, the execution to drive outrageous performance, the curiosity to continually expand your knowledge, and the courage to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other. The Operations Support Analyst position is responsible for supporting the Director, Operations of LPM in executing the day-to-day management of DAC client's Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams. Sound like your kind of thing? Let's get to the details! What you get

• The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.

• A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
• A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and 20 days off to recharge.

What we get

• At least 1 year of experience in a related field working with data analysis and Excel
• Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management
• Proficient in data analysis and Excel: formatting, formulas, concatenation, and macros
• Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.
• Ability to quickly adapt to a dynamic environment and learn new processes, products & systems.
• Strong problem-solving skills combined with flexibility, creativity, and tenacity.
• Proven ability to work collaboratively across different agency teams.
• Excellent conceptual, organizational, analytical, and problem-solving skills required.
• Manage competing demands and prioritize work objectively, superior time management skills.
• Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
• Superior oral and written communication skills, as well as effective presentation skills.
• Professional, mature, self-motivated, self-directed, and high attention to detail.
• Ad agency exposure, with digital environment experience, preferred.
• Google Business Profile and Facebook experience, preferred.

Responsibilities

• Provide timely, thoughtful, solution-oriented, customer-centric, and accurate information as the primary point of contact for all assigned projects.
• Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client's location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
• Analyze, prep, and process data timely and accurately for launch and ongoing optimization.
• QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
• Adhere to established internal DAC processes, business processes, and vendor processes, using all DAC-approved tools and defined communication protocols.
• Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.
• Manage inbound tickets within defined SLA's accurately and completely.
• Manage multiple programs with varying priorities/timelines, ensuring that all timelines are met.
• Knowledgeable and proficient in vendor, publisher, and DAC systems and tools.
• Be knowledgeable of industry trends and subsequent impacts to processes & clients.
• Assist the team with time-sensitive requests and or as required.
• Trouble-shoot, solution, and execute to correct data and address account, client, and/or vendor issues, risks, and concerns. Escalate when appropriate.
• Effectively multi-task and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
• All other duties as assigned.

What's next? We simply want to know what makes you special. Send us an application that showcases your talent—and your personality—and shows us how you would thrive in our unique agency environment