Production Support Analyst
mthree Recruiting Portal
Toronto, ON
Want to work at a multinational investment bank?
Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.
What you’ll do:
This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.
Provide specialized application support for Capital Markets trading platforms (approx. 60%)
Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
Work directly with Front Office business users in a high-pressure trading environment
Monitor and support market data feeds and core trading applications
Analyze existing systems and liaise with Business and Development teams to drive system improvements
Manage user access and entitlements (approx. 20%)
Coordinate with internal teams and external vendors (approx. 20%)
Participate in weekend work as required for projects, releases, and disaster recovery testing
Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
Deliver to tight timelines in a fast-paced trading environment
What we’re looking for: (must have)
Experience working in the financial services industry, ideally within Capital Markets / Futures
Strong knowledge of Commodities and Futures products
Proven experience supporting large-scale production systems
Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)
Experience with tools such as ITRS Geneos , CTRL-M , and Windows environments
Working knowledge of Python scripting
Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
Strong communication skills and ability to work closely with Front Office users
Nice to have:
Experience with trading platforms such as Openlink or XTP systems
Understanding of ITIL processes
Exposure to DevOps and Cloud technologies
Prior experience coordinating or leading global support teams (onshore/offshore)
Familiarity with Business Intelligence and reporting tools (e.g., Tableau)
About mthree
mthree is the award-winning talent and training partner for leading organizations worldwide. As technology continues to evolve, we ensure that professionals like you have the skills and opportunities to succeed in today's rapidly changing world.
By joining mthree, you'll gain:
Access to top roles with prestigious global clients, including tier-one investment banks.
The chance to work on impactful projects with a global leader in the finance industry.
A full suite of benefits, training, and support to help you thrive in your role.
Opportunities to transition into permanent roles with our clients and build a long-term career.
Whether you're starting your journey or looking for your next big opportunity, mthree connects you to roles where you can make a difference.
Why join us?
At mthree, we believe in empowering individuals to build impactful careers. When you join us, you're not just starting a new job; you're joining a global community of professionals working at the cutting edge of technology.
At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.
$45k - $55k per year
...software transforms how firms optimize productivity, minimize risk and drive growth by planning... ...issues as they use our software. Product Analysts receive tickets and analyse screenshots... ...challenging issues rather than handling simple support requests You want to engage in a...SuggestedFull timeSeasonal workNight shift- ...technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate... ...What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology...SuggestedPermanent employmentRelocationFlexible hours
$80k - $130k per year
Mainframe Production Support Analyst Position Description We are Canada's largest independent information technology services firm, and after 45 years, we're still growing. Join CGI as a Mainframe Production Support Analyst within our Banking Services Division. In this...SuggestedWork at officeShift workWeekend work2 days per week$57k - $102k per year
...experts through mentoring and on the job coaching What will your typical day look like? As a member of the Archer (GRCE) production support team, your typical day will involve monitoring and managing production incidents, triaging issues, and ensuring timely...SuggestedPermanent employmentFlexible hours$76.8k per year
...smartTrade is highly committed to continuously supporting various charitable and environmental initiatives. We are looking for a Support Analyst to join its highly skilled team located... ...and helping connect customers to all the products in the smartTrade. Your knowledge of...SuggestedLong term contractPermanent employmentWork at officeLocal areaRemote workFlexible hours3 days per week- ...bank? Paid graduate training, ongoing support, opportunities at leading global employers... ...ongoing training. What you'll do: Production support plays a vital role in enterprise... ...for technology. As a production support analyst with mthree, you’ll be on a shared mission...Permanent employmentRelocationFlexible hours
- ...Leading digital performance marketing agency seeks an Operations Support Analyst Do you have the enthusiasm to rise to each challenge, the... ...adapt to a dynamic environment and learn new processes, products & systems. Strong problem-solving skills combined with flexibility...Full timeWork at officeLocal areaFlexible hours
- ...Salesforce Production Support Analyst Salesforce Administration Apex & nCino Role Description Handle production incidents end-to-end including ticket triage escalation stakeholder communication and maintaining runbooks SOPs and knowledge base articles for recurring issues...Full time
$70k - $80k per year
...Connor Clark & Lunn Financial Group (CC&LFG) is looking for a Trade Support Analyst for an existing vacancy in our Trade Support team. This is a fantastic opportunity to work in a global trade operations environment support our Portfolio Managers and perform at the cutting...Full timeWork at officeRemote work$76.8k per year
...documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide customer service Manage incidents Supervision ~ No supervision responsibility Experience and...Permanent employmentFull timeRemote work$50k - $65k per year
...bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team... ...the action? You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are...Full timeWork at officeRotating shiftAfternoon shiftEarly shift- ...Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping... ...of people each year. About the Role The Senior Product Analyst at Moncel is a critical player in shaping the future of our products...Full timeRemote workWorldwideFlexible hours
$70k per year
...value and embrace their individuality. We deliver the tailored support and tools they need to build life-long skills, positive mental health... ...the Manager, IT Support Services, we are hiring an IT Support Analyst on a permanent, full-time basis. As our new IT Support Analyst,...Permanent employmentFull timeInternshipWork at officeRemote workFlexible hours2 days per week$80k - $130k per year
Sr. L3 Support Analyst Position Description This role is hybrid and requires you to be at our downtown Toronto and/or Client office at... ...payment processing applications. The role involves troubleshooting production issues, supporting business-critical payment operations,...Work at office2 days per week$70k - $85k per year
...Will Do Provide Level 2 and Level 3 application and systems support for Roadside and Travel applications and their integration points... ...related field ~3+ years of hands-on experience in application or production support roles ~ Experience supporting Roadside, Travel, CRM,...Permanent employmentWeekend workAfternoon shift- ...everyone's reach while doing the most important work of your career. About the team The Pricing Strategy team is part of the Stripe Product Marketing organization and is responsible for how Stripe prices its products. Our work is highly cross-functional and we partner...
$70k - $85k per year
...About The Role EliseAI’s Product Solutions team are subject matter... .... Our Product Solutions Analysts possess in-depth system knowledge... ...make our clients feel heard and supported. Clearly gather issue details... ..., or internal dashboards) to support escalation. Close the...Full timeWork at officeLocal areaRelocation package$62.6k - $86k per year
...our team. About the Role Were looking for an Analyst Billing Operations and Supplier Support to join our this role you will support billing... ...Experience supporting automation initiatives or AI-enabled productivity tools. Experience within fleet management...Full timeLocal area- ...environment where you'll feel valued and supported to be your best - both personally and... .... The Opportunity The Senior Product Solutions Analyst is responsible for supporting and enhancing... ...the Senior Analyst provides critical support for Fidelity Canada's new product development...Full timeWork at office
$69.7k - $98.4k per year
...management functions. KEY ACCOUNTABILITIES: Monitoring and supporting production data pipelines workflows and platform operations.... ...validation. Partnering with DevOps Infrastructure and Production Support teams to ensure platform stability and service reliability....Full timeWork from home$65k - $72k per year
...an impact at scale, we’d love to hear from you. As a Customer Support Specialist at Pigment, you will play a critical role in... ...You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most...Full time- ...Title: Service Manager, Production Support Location: Remote Job Description: As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This...Remote work
$40 - $45 per hour
...UiPath Automation Support Analyst Job Type: 1 Contractor – 18 months Location: Toronto, ON (4 days onsite) Pay Rate: $40 - $45/hr... ...Technology team. This role is ideal for someone who enjoys solving production issues, working with modern automation and AI platforms, and supporting...Contract workFor contractors- ...Role Description Great opportunity to join FNZs Production Support Team. The team is responsible for providing a range of high value services to FNZs existing and potential customers. This includes influencing Platform config uration resolving critical issues escalations...Full timeLocal area
- ...opportunity? We are looking for an experienced IAM Systems Support Analyst who will play a key role in supporting, managing, and administering... ...automation and enhancements. Maintain, support test and production environments and create, maintain, and writing technical...Full timeFlexible hours
- ...Job Title: Production Support Analyst (Unix/Linux, SQL, Control-M, ITRS Geneos, Capital Markets) Technical Skills • Strong hands-on experience with Unix/Linux environments • Experience with ITRS Geneos Monitoring (or equivalent enterprise monitoring tools)...Permanent employment
$100k - $120k per year
...Job title Senior Business Analyst, Product Development Reporting to Director of Product Development Years of... ...month universal graduation programs combine targeted material support with agency‑building interventions to help households move durably...Permanent employmentFull timeContract workTemporary workWork at officeRemote work$81.6k - $115.2k per year
...management functions. KEY ACCOUNTABILITIES: Monitoring and supporting production data pipelines workflows and platform operations.... ...validation. Partnering with DevOps Infrastructure and Production Support teams to ensure platform stability and service reliability....Full timeWork from home- ...continue to provide quality data service and support our clients come to rely on. This... ...behalf of our client. The Data Support Analyst position is ideal for someone looking to... ...application design and maintenance in MS products including Excel, CRM 2011, MS Access,...Contract workWork at office
$50 - $60 per hour
...leading Canadian non-bank mortgage lender managing a $3B commercial real estate portfolio is seeking a Yardi Business and Application Support Analyst for an approximately one-year contract. Operating as a critical link between IT, Finance, and operational stakeholders, this role...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Production Support Analyst. Be the first to apply!
- production support analyst Toronto, ON
- IT support technician Toronto, ON
- technical support specialist Toronto, ON
- user support technician - IT Toronto, ON
- technical analyst Toronto, ON
- network support technician Toronto, ON
- customer support analyst Toronto, ON
- computer support technician Toronto, ON
- network technical analyst Toronto, ON
- adjoint technique Toronto, ON