Customer Relations Coordinator

Company Profile and Benefits

G-P Distributing has been serving Yukon and Northwestern NWT since 1995. G-P offers their employees a benefit package that includes Group Health Plan, Health and Wellness Program, RRSP Matching and Weekly Grocery Allowance and Product Discounts.

Position

The Customer Relations Coordinator plays a key role in supporting daily office operations while building and maintaining strong customer relationships. This position combines administrative responsibilities with proactive customer outreach to ensure exceptional service, encourage repeat business, and identify opportunities to grow sales.

The ideal candidate is organized, personable, confident communicating with customers, and enjoys building relationships over the phone. They are comfortable reaching out to both existing and prospective customers, following up on customer needs, and promoting products and services while providing outstanding administrative support.

Monday to Friday - 80 Hours Bi-Weekly (40 hrs. per week)

Key Responsibilities

• Make regular outbound calls to current customers to maintain relationships and encourage repeat business.

• Contact prospective customers to introduce products, generate new sales opportunities, and expand the customer base.
• Enter customer orders and prepare quotes accurately
• Send out order confirmation emails
• Handle invoicing, process payments and maintain organized filing systems
• Send out reminders to customers regarding upcoming ordering deadlines for Nestle, Harlan’s, etc.
• Assist with the showroom and support the preparation of equipment and smallware quotes.
• Follow up on quotes, inquiries, and previous purchases to close sales.
• Check in with customers to ensure satisfaction and identify upcoming product needs.
• Monitor customer purchasing activity and identify products that have stopped moving or declined in sales.
• Reach out to customers to promote slow-moving or underperforming products and recommend suitable alternatives or promotions.
• Identify opportunities to upsell and cross-sell products based on customer needs.
• Work closely with the sales and warehouse teams to ensure product availability and timely order fulfillment.
• Maintain accurate records of customer interactions, sales activities, and follow-up schedules.
• Resolve customer questions and concerns professionally and promptly.
• Provide market feedback, customer insights, and product trends to management.
• Support sales campaigns, develop marketing materials, coordinate promotions, and implement customer retention initiatives.
• Meet established sales, customer contact, and follow-up targets.
• Participate in maintaining a clean and organized front reception area and office spaces, including shared facilities such as bathrooms and lunchrooms.

Experience, Education & Qualifications

• High School Diploma
• Experience in Sales, Customer Service or Account Management is preferred
• Post-Secondary education in Business Administration or Management is not required, but would be considered an asset
• Familiarity with Sage and Scanforce
• Competent with computers and Microsoft Office software
• Competent with Canva or a similar design program would be considered an asset.
• Food Safe and WHMIS are required. Training will be provided after 3 months of work, if the employee is not certified.
• First Aid would be an asset
• Strong communication and relationship-building skills.
• Comfortable making high volumes of outbound customer calls.
• Self-motivated with strong organizational and time-management abilities.
• Ability to identify sales opportunities and recommend appropriate products.
• Strong analytical and problem-solving skills
• Customer-centric approach
• Good IT skills, in particular spreadsheets and databases and a knowledge of inventory systems (Sage and Scanforce)
• Strong decision-making skills
• Excellent attention to detail skills

Personal Attributes

• Strong communication and relationship-building skills.
• Comfortable making high volumes of outbound customer calls.
• Self-motivated with strong organizational and time-management abilities.
• Ability to identify sales opportunities and recommend appropriate products.
• Strong analytical and problem-solving skills
• Customer-centric approach
• Good IT skills, in particular spreadsheets and databases and a knowledge of inventory systems (Sage and Scanforce)
• Strong decision-making skills
• Excellent attention to detail skills

Compensation & Benefits

• Hourly Wage $24.00 - $26.00, depending on experience
• Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more.
• Weekly Grocery Allowance and Product Discounts
• Registered Retirement Savings Plan with Employer Matching Contributions

We thank all candidates for their interest however only those considered for an interview will be contacted.