Sales Consultant

Sales Consultant – Role Overview

Sales Consultant develops deep, long‑lasting relationships with customers that lead to increased sales, service, and loyalty. The role requires in‑depth knowledge of products in their home department as well as across the store.

Responsibilities

• Sell the entire store and wardrobe customers from head to toe.
• Develop long‑term customer relationships by engaging customers.
• Cultivate new customers and introduce them to Holt Renfrew.
• Keep abreast of fashion and style trends and translate this information into advice for clients.
• Focus on the customer – understand their preferences and needs.
• Demonstrate product and style expertise to satisfy the customer’s needs.
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
• Comply with Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties as assigned.

Qualifications

• Proven ability to exceed sales targets.
• Knowledgeable of wardrobe and styling techniques.
• Expertise in establishing customer relationships that translate into sales.
• Empathetic and skilled at the emotional aspects of sales.
• Strong collaborative skills and ability to work in a team‑oriented environment.
• Entrepreneurial, competitive, self‑confident, and self‑motivated.
• Ability to work in a fast‑paced environment requiring multitasking.
• Flexible to work nights, weekends, and holidays.
• Minimum 3 years experience in a commission‑sales environment.
• Prior retail sales experience in a luxury environment preferred.

Measures of Success

• Contribution to financial objectives.
• Individual objectives linked to department goals.
• Feedback from internal and external clients.

Benefits

Competitive total compensation, generous employee discount, pension, health & dental benefits, tuition assistance, and continuous learning and development.

Equal Opportunity Employer

Holt Renfrew is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. All hiring decisions are made based on qualifications, merit, and business needs.