Senior Solution Architect - Retirement and Benefit Solutions (Toronto)

Job Overview

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider encompassing physical, mental and financial health, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join Our Team and What We''ll Accomplish Together. At TELUS Health, we''re transforming how organizations manage their most valuable asset— their people. The Software Product Management, Retirement and Benefit Solutions team is at the forefront of this mission, working with Canada''s largest employers to simplify complex pension administration and unlock strategic value for their organizations. As a Senior Solution Architect, you''ll be the bridge between our clients'' business challenges and our market‑leading technology solutions.

Key Responsibilities

• Shape Strategic Client Partnerships: Build and nurture relationships with technical and functional leaders across our most important clients and prospects, becoming their trusted advisor on pension administration strategy and technology integration.
• Collaborate with the TELUS Health Sales team to craft compelling, client‑specific strategies that demonstrate clear ROI and business value alignment.
• Position yourself as the expert voice in the room, translating complex technical concepts into business outcomes that matter to executives.
• Drive Solution Innovation & Design: Lead the end‑to‑end solution architecture process, from functional requirements review and gap analysis through system design and implementation strategy. Design integrated solutions that leverage the full breadth of TELUS Health''s capabilities while addressing each client''s unique business processes and constraints.
• Conduct in‑depth business process design and systems integration assessments, making strategic recommendations that balance cost, risk, benefits, and delivery capability.
• Actively consult with clients on proposed solutions, explaining your rationale and refining approaches based on their evolving needs.
• Connect Client Insights to Product Innovation: Serve as the voice of the market, document and synthesize client feedback, competitive landscape intelligence, and emerging needs. Work directly with TELUS Health''s Product Development and Engineering teams to advocate for enhancements that address real client gaps and market opportunities.
• Build Expertise Across the Organization: Lead workshops, educational sessions, and best practice forums for clients and partners, positioning TELUS Health as the trusted authority in defined benefit pension administration.
• Manage Complex, High‑Impact Engagements: Juggle multiple concurrent client engagements, each with unique requirements and timelines. Coordinate solution sizing, development assessments, and leadership reviews to ensure clarity and alignment.

Core Expertise (Must‑Haves)

• 8+ years of hands‑on experience in System Implementation, Software Business Analysis, Product Development, or Business Process Definitions, specifically within the Pension and/or Group Advantages industry.
• 5+ years working in an HR service delivery environment, with deep understanding of how pension administration functions within organizations.
• Advanced expertise in Defined Benefit Pension administration delivery—you understand the products, services, regulatory nuances, and best practices that define this space.
• Bachelor''s Degree in Information Technology, Human Resource Management, Commerce, or equivalent qualified experience.
• Strong problem‑solving skills with the ability to think strategically and propose innovative solutions.

What Sets You Apart

• Demonstrated ability to manage multiple complex, concurrent client engagements without losing focus or quality.
• Excellent presentation and communication skills; you can explain complicated concepts with clarity and confidence to both technical and non‑technical audiences.
• Natural relationship builder and people leader; you earn trust quickly and inspire confidence through expertise and authenticity.
• Comfort with ambiguity and rapid learning; you thrive in dynamic environments and adapt your approach as circumstances evolve.
• Experience with Group Advantages administration (an asset that strengthens your perspective on the broader HR services landscape).

Salary

Salary Range: $110K - $130K. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits and Perks

• Comprehensive total rewards package highlighting competitive salary and bonus structures.
• Minimum 3 weeks of vacation and a flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both.
• Generous company matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more.

EEO & Employment Information

We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.