Customer Support & Operations Associate
Talent Sam
Our client is looking for a strong communicator and AI-native professional to join their Customer Success team.
In this role, you will act as the right hand to the CSM, ensuring customers are well supported, processes are automated, and growth targets (reviews and upsells) are achieved. This is not just about responding to chats, it’s about strategically optimising the customer journey using the latest technology.
What You’ll Do
Customer Engagement: Manage live chat support with high responsiveness and empathy.
Strategic Growth: Proactively identify opportunities for upselling and systematically drive
high-quality App Store reviews.
HubSpot Mastery: Build and maintain integrations, custom reports, and automated workflows to
keep our CRM running like a clock.
Churn Prevention: Monitor customer health scores and execute outreach strategies to ensure
long-term retention.
AI Implementation: Use Gemini and other AI tools to automate communication, analyze
customer sentiment, and draft high-converting success content.
Who You Are
Independent & Strategic: You don't wait for a to-do list. You spot a bottleneck and fix it.
AI-Native: You use Gemini (or similar) daily to work faster and smarter. You know how to prompt
for the best results.
HubSpot Savvy: You are comfortable CRM’s, reports and automations.
Growth-Minded: You enjoy the "sales" side of Customer Success and aren't afraid to ask for a
review or suggest an upgrade.
Communicator: You have a perfect command of English and can pivot from technical support to
a warm, personal success check-in.
- ...excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by... ...sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the...SuggestedRemote job
- ...the communities we serve. We operate or service corporate and... ...a vital link in our delivery support team at Rona! Use your forklift... ...management skills to keep delivery operations running smoothly. You'll... ...paperwork Build and arrange customer orders and load onto vehicle...SuggestedFor contractorsSeasonal work
- ...advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion... ...deliver an exceptional experience to our customers. As a Customer Support Specialist, your primary responsibility will be to assist our...SuggestedPermanent employmentFull time
- ...Customer Support Specialist Remote (Canada) Full-Time Who We Are ember is an industry... ..., and resolve technical and operational issues. This role requires a strong... ...Collaborate cross-functionally with support, operations, product, and dev teams Assist with...SuggestedRemote jobFull timeInternship
- ...Position Summary... Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to... ...and offering service including supporting issues to resolution. Ensures strict... ...clean and void of debris before packing; Operates material handling equipment in a safe...SuggestedHourly payImmediate start
- ...Job Responsibility: WORK ILLUSTRATION: The Operation Support Services Analyst provides support in the effective business operations within... ...sustainable options for continuous business improvement associated with the group. Continuously seek process and business improvements...Contract workLive InWork at officeRemote work3 days per week
$50k per year
...other locations will not be reviewed.) Reports to: Manager, Customer Experience Job Type: Full-Time Founded in 1995, Zema Global... ...the value of our software suite. You’ll provide frontline support, troubleshoot technical issues and guide customers through installations...Full timeInterim roleRemote workVisa sponsorship$750 - $1500 per month
...We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually...Long term contractPermanent employmentFull timeContract workWork at officeRemote workFlexible hours- ...addresses. About the role We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members... ...resolving issues related to our products. Take charge of customer issues from start to finish - while working in a...Monday to friday
- ...the communities we serve. We operate or service corporate and... ...a vital link in our delivery support team at Rona! Use your forklift... ...management skills to keep delivery operations running smoothly. You'll... ...paperwork Build and arrange customer orders and load onto vehicle...For contractorsSeasonal workMonday to friday
- ...This role sits right in the middle of Customer Success and Product. Meaning? One minute... ...appointments. Translation: we make chaotic operations less chaotic. We've been around since... ...Have worked in Customer Success, Support, or Account Management Like thinking about...Remote job
- ...Work with a UK-based company in a role that combines operations, administration, customer support, and technology. We're looking for a reliable and detail-oriented professional to support our operational and technical teams. This is a varied role offering exposure to administration...RemplacementPermanent employmentFull timeRemote workMonday to friday
- ...We’re looking for an Operations Support Assistant to help support the day-to-day running of a growing UK-based business in a fully remote role. This position is hands-on and varied, involving administration, ticket handling, supplier coordination, and general operational support...Permanent employmentFull timeWork at officeRemote work
- ...business while working remotely We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations,... ...vendors to resolve equipment-related matters. Assist with customer enquiries and issue resolution. Maintain support...RemplacementPermanent employmentFull timeWork at officeRemote workMonday to friday
$65.7k - $74k per year
...Reports to: Customer Support Team Lead Department: Customer Support About Texada Texada powers the world of equipment. Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service...Remote jobLong term contractFull timeWork at office$95k - $105k per year
...drive business performance and support growth initiatives. At... ...impact. As part of our Commercial Operations team, this role plays a key... .... As Senior Analyst/Associate, Commercial Operations, you will... ...business cases, contributing to customer proposals, and advancing...Long term contractFull timeInternshipFlexible hours- ...leader in data center services, operating in 166 countries and over 2,... ...remote hands, smart hands support, colocation management, cross... ...Role We're looking for a Customer Support & Service Desk Coordinator... ...for our global data center operations. You'll be the critical first...FreelanceRemote workWorldwideShift workNight shiftRotating shift
- ...Für unseren Standort Avedo Plovdiv suchen wir dich als Customer Support Telekommunikation (m/w/d) im Homeoffice in Teilzeit / Vollzeit . Deine Benefits sicherer Arbeitsplatz und sehr gute Verdienstmöglichkeiten: Grundgehalt von 1.500€ + unbegrenzte Boni hybrides...Full timeFixed term contractHome office
$5500 per month
...Operations & People Associate Remote (Canada) · July/August 2026 start date About Superbolt Superbolt is an award-winning, direct-to-consumer... ..., and people functions. You'll be a central point of support that frees the team to focus on client work. This is a remote...Remote jobLong term contractFull timeFor contractorsFlexible hoursShift work- ...systematically zeroes in on the core issues our customers face and fixes them. You won't just be... ...a low tolerance for inefficiency. If customer onboarding (or any internal workflow) is... ...moving fast. Snacks of your choice. Support for professional certifications and...Permanent employmentFull timeFreelanceWork at officeRemote workWork from homeHome office
- ...Associate Consultant, Maximo Location: Hybrid/Home-based, Canada... .... Responsibilities: Support Maximo implementation projects... ...programming languages Strong customer service skills are essential,... ...help them design, build, and operate better and more resilient infrastructure...Full timeInternshipWork at officeLocal areaRemote workWork from homeWorldwide
- ...organization dedicated to delivering exceptional customer experiences and building strong, lasting... ...satisfaction, and providing reliable support to individuals who rely on our products... ...Qualifications High school diploma, Associate's degree, or Bachelor's degree. Strong...Work at office
- ...As Field Support Technician , you will be a key part of our Solutions... ...reliability, and enable customer success through hands-on support... ...with safety standards and operational guidelines during all service... ...assistance prior and during their operations at the customers’ site (...Permanent employmentFull timeWork at officeRemote workFlexible hours1 day per week
- ...re looking for a highly organised and customer-focused IT Support Administrator to help deliver... ...Maintain and update Excel reports and operational trackers. Monitor and report on helpdesk... ...wide range of technologies and business operations. Working Hours 08:30 – 17:00 (...RemplacementPermanent employmentFull timeWork at officeRemote workMonday to friday
- ...company while building your experience across technical support, administration, and operations? We're looking for a highly organised, reliable, and proactive... ...exposure to IT operations, procurement, reporting, customer service, and business administration. You'll play a...RemplacementPermanent employmentFull timeRemote workMonday to friday
- ...About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best... ...solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...Long term contract
- ...Province, CA : Seasonal Technical Customer Service Associate Sykes and Sitel are Foundever! Are... ...of experience hiring for our customer support roles - our modernized application technology... ...and expertise are designed to support operational needs for our clients and deliver a...Seasonal workRemote workWork from homeFlexible hours
- ...We’re looking for a Business Support Administrator to join a UK-based... ...and support a variety of operational and administrative functions... ...business files Supplier & Operations Support Handle incoming enquiries... ...CRM accuracy and update customer records Assist with user access...Permanent employmentFull timeWork at officeRemote work
$45.3k per year
...Job Responsibility: Salary: $45,300 annually The Client Care Support role is essential in supporting optimized client flow and timely... ...or related field is preferred. Experience: Experience in a customer service, data entry or office administration role is preferred....Full timeContract workWork at officeFlexible hoursAfternoon shift- ...learning, training and development, and much more... Do you describe yourself as organized and customer service oriented? Do you have a keen interest in entrepreneurship? Come support our team of account managers in Calgary and help them contribute to the growth of Canadian...Work at officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support & Operations Associate. Be the first to apply!
- customer service advisor Remote
- customer service assistant work from home Remote
- full time customer service representative work from home Remote
- client onboarding specialist Remote
- customer experience specialist Remote
- customer service representative night shift Remote
- conseiller clientèle Remote
- customer service representative no experience Remote
- customer team member Remote
- customer service representative call centre Remote
