Customer Success & Retention Specialist
Ueni Ltd
We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.
This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.
Please note that only candidates based in Latin America will be considered for this position.
Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Responsibilities
Build strong relationships with customers through personalized communication
Identify churn risks and proactively support retention
Understand customer needs and provide tailored solutions
Turn challenging customer situations into positive experiences
Collaborate with internal teams to improve customer experience
Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key
Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.
Experience working in tech or digital environments
Excellent communication skills across phone, chat, and email
Strong emotional intelligence and problem-solving skills
Proactive mindset with strong ownership and attention to detail
Ability to manage multiple customer conversations simultaneously
Experience using CRM and customer communication platforms, such as Intercom, is valued
We value people who naturally go above and beyond to help customers feel understood and supported.
- ...Lebenslauf, relevanten Referenzen (Kunden- oder Community-Betreuung, Retention-Erfolge, die du verantwortet hast) und einer Antwort auf diese... ...und was hast du konkret getan? Vorteil: Erfahrung in Customer Success, Community Management oder Kundenservice bei anspruchsvoller...SuggéréEmploi permanentTemps pleinTravail à distance
- ...enables large enterprises to run their entire customer financing cycle: from risk assessment to... ...role We are looking for a Customer Success Manager who care deeply about customers,... ...business goals. NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by...SuggéréContrat Longue DuréeEmploi permanentTemps pleinTravail à distance
- Wir suchen neue Mitarbeiter (m/w/d) im Kundenmanagement, die uns dabei unterstützen, unsere Bestandskunden zu betreuen und zu entwickeln. Wenn Du motiviert & redegewandt bist und es Dir leicht fällt, nach klaren Prozessen und Strukturen zu arbeiten, bist Du bei uns genau ...SuggéréTemps pleinEmploi en cddTravail à distanceBureau à domicile
- ...toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter. As our Customer Success Manager in Romania, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring...SuggéréEmploi permanentTemps plein
- ...wir daran, die Zusammenarbeit aller Marktpartner neu zu denken – von der Produktentwicklung bis zur Serviceerbringung. Als Customer Success Engineer bist du die technische Seele im CS-Team. Nicht nur wissen, wie unsere Plattform funktioniert – sondern aktiv mitgestalten...SuggéréEmploi permanentTemps pleinTravail à distanceHoraires flexibles
- ...parts: people person problem solver organized human curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you're testing a feature, spotting a weird workflow...Travail à distance
$80k - $90k par année
...Xello is looking for a Customer Success Manager (12-Month Contract)__ Who are you? You believe that a company’s success depends on its... ...inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth. You will also assist Xello in...Contrat Longue DuréeTemps pleinСontratTravail à distanceHoraires flexibles- ...We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship... ...experience • Ensure high customer satisfaction and retention • Prepare reports, updates, and follow-up...Emploi permanentTemps pleinTravail posté
- ...massive enterprise retail and e-commerce giants. As our Senior Customer Success Manager for the Dutch market, your mission is to protect,... ...health data like a hawk, and ruthlessly protects our net retention rate (NRR). You will own the client lifecycle from initial onboarding...Emploi permanentTemps pleinСontratTravail occasionnelZone localeTravail à distanceTravail à domicileHoraires flexibles
- ...brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine... ..., and more. Job Responsibilities Own the retention marketing strategy across Email, SMS, and other customer engagement channels. Design lifecycle journeys...Emploi permanentTemps pleinTravail à distance
- ...in Bestandsaccounts zu verankern, neue Use Cases zu aktivieren und Accounts systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich. epilot digitalisiert die Energiewirtschaft mit einer einzigartigen Cloud-...Emploi permanentTemps pleinHoraires flexibles
- ...video. About the Role Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose... ...Customer Success team , which is responsible for driving adoption, retention, and growth post-sales. To increase focus and outcomes, we’re...Travail à distanceStageHoraires flexiblesTravail posté
- ...advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$... ...deliver an exceptional experience to our customers. As a Customer Support Specialist, your primary responsibility will be to assist our B2B...Emploi permanentTemps plein
$111k - $131k par année
...public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products....Travail à distanceContrat Longue DuréeTemps pleinStageHoraires flexibles- ...Customer Support Specialist Remote (Canada) Full-Time Who We Are ember is an industry leader in interactive in-car passenger entertainment... ...Support Specialist, reporting to the Director of Customer Success, you will support customers utilizing the ember platform...Travail à distanceTemps pleinStage
$750 - $1500 par mois
...We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually...Contrat Longue DuréeEmploi permanentTemps pleinСontratTravail au bureauTravail à distanceHoraires flexibles- ...Job Responsibility: RESTAURANT SUCCESS MANAGER Restaurant Success Team | Toronto, ON... ...potential order volume to increase partner retention Monitor trends in restaurant performance... ...Work closely with the Sales & Customer Success teams to understand client insights...Temps pleinTravail au bureauZone localeTravail à distanceTravail à domicileRelocation
- ...With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we... .... Job Responsibilities Own the retention strategy across Email, SMS, Push Notifications... ...metrics including Repurchase Rate, Customer Lifetime Value (LTV), Purchase Frequency,...Emploi permanentTemps pleinTravail à distance
- ...inclusion. About the role We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team. In this role, you... ...be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key...Contrat Longue DuréeEmploi permanentTemps pleinTravail à distance
$50k par année
...Most CSM roles are customer service with a nicer title. This isn’t that. This job is... ...strategy, execution alignment, expansion, retention. You are accountable for net revenue retention... ...recruiter, support team, and your client success associate to execute the plan. What...Emploi permanentTemps pleinLogé Sur PlaceZone localeTravail à distanceHoraires flexiblesTravail le week-end- ...serving multiple enterprise customers and millions of users globally... ...We’re looking for a Creator Retention & Relationship Manager to own... ...focused on ensuring creators successfully onboard, stay active, grow their... ...building a scalable creator success system that drives retention,...Contrat Longue DuréeСontratPour les contractantsTravail à distanceHoraires flexibles
- ...products and services that enhance the customer experience and drive long-term growth.... ...Role's Mission: The mission of the Retention Sr Manager is to design and lead a high-... ...the strategy and the details. To be successful in this role, you’ll need: ✅ Proven experience...Contrat Longue DuréeTravail à distance
- ...turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job. Customer Care Specialist English & German We’re seeking team-oriented individuals who are passionate about supporting customers and feel energized...Emploi permanentTemps pleinTravail au bureauTravail à distanceTravail à domicileTravail posté1 jour par semaine
$65.7k - $74k par année
...Reports to: Customer Support Team Lead Department: Customer Support... .... Strategic Value Customer Support Specialists are senior members of our Support team who... ...interesting problems. Competencies for Success Patience and curiosity while troubleshooting...Travail à distanceContrat Longue DuréeTemps pleinTravail au bureau- ...at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest... ...for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company... ...’re looking for a strategic, data-driven Retention Marketing Manager to drive activation,...Travail à distanceContrat Longue DuréeStageZone locale
- ...the division. As the Clerk A you will: Provide excellent customer service to the public and co-workers. Perform reception and... ...service at application. Conditions of employment: The successful applicant must maintain legal eligibility to work in Canada. If...Temps pleinTravail au bureau
$50k - $60k par année
...through a culture that values initiative, growth, and strategic support. Role Description This is a full-time, remote role for a Success Coach who will guide, support, and motivate our clients—new and aspiring commodity brokers—through their journey with Buildofarm. You...Emploi permanentTemps pleinTravail à distance- ...All employees at Decoded are required to understand and contribute to the company’s key objectives and core values. The Learner Success Coach objectives are set out as follows: To deliver an overall learning experience that enables learners to successfully complete...Emploi permanentTemps pleinTravail d'étéHoraires flexibles
- ...TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Conversion and Retention Agents to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this...Emploi permanentTemps pleinProgramme de réinstallation
- ...Most “customer support” jobs are reactive. This isn’t that. This role is for someone... ...the client relationship. Our Client Success Managers lead strategy and outcomes with... ...CSM can intervene when necessary. ~ Retention and expansion support Assist the CSM by...Contrat Longue DuréeEmploi permanentTemps pleinZone localeTravail à distanceHoraires flexibles
Voulez-vous recevoir plus d'offres d'emploi ?
S'abonner et recevoir des offres d'emploi similaires à Customer Success & Retention Specialist. Soyez parmi les premiers à postuler !
- bank customer service representative à domicile
- customer service assistant work from home à domicile
- conseiller expérience client à domicile
- représentant de service à domicile
- customer service security officer à domicile
- client onboarding specialist à domicile
- représentant service clientèle à domicile
- customer experience specialist à domicile
- customer service associate à domicile
- full time customer service representative work from home à domicile
