Solution Architect-ServiceNow Service Portal (US or Canada)

Solution Architect

Focus: Service Portal architect with expertise in building user experiences on ServiceNow platform.

Your Impact

• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report‑writing.
• Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
• Implement integrations with ServiceNow Discovery and Core modules (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS).
• Creation of script‑based Assignment and Approval rules, custom‑related lists, Access Control list, UI Policy, and client script.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Understands ITIL V3 processes and is hands‑on with ITIL process implementation.
• Conduct requirements gathering workshops for customers.
• Help integration team in planning and packaging the ServiceNow service portal integration solution.
• Draft use cases and functional requirements documents.
• Draft proposals and statements of work for solutions.
• Reviewing and providing guidance on functional requirements documents.
• Provide technical assistance in a pre‑sale’s capacity.

Your Experience

• 5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture.
• 5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow.
• Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
• Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
• ServiceNow Application Development (Scoped Applications) experience.
• 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience.
• Understanding of object‑oriented and relational database design.
• Experience interacting with REST APIs.
• Exposure and proficiency with HTML, CSS and JS.
• Exposure and understanding of design patterns.
• Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Knowledge of ITIL V3 processes and hands‑on with ITIL process implementation.

Certifications & Knowledge

• A four‑year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated working experience.
• ServiceNow Certified System Administrator or relevant experience.
• ServiceNow Certified Application Developer or relevant experience.
• ServiceNow Certified Implementation Specialist in two or more applications.

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

We take care of our people. NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact View email address on ca.talent.com.