Process Improvement Coordinator

51878-  Toronto -  Regular   Not Applicable/Optional  

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

As part of the People Operations - Monitor and Maintain department, the People Operations PMO and Controls Analyst is primarily accountable for driving key priority projects within People Operations from planning, execution and sustainment project phases. This role will collaborate with teams within and outside HR, to remove blockers, flag dependencies, and manage risks to drive People Operations initiatives while managing stakeholder expectations. This role will drive quality and controls activities, including Internal controls, peer reviews, root-cause analysis, and data and security to ensure People Operations maintains an acceptable audit posture at all times. This role will collaborate with Payroll, Time and Attendance, and People Services team to advance audit measures including management of audit-related actions.

Key accountabilities:

• Manage high priority People Operations projects including project planning, execution and post go-live sustainment, providing updates to key stakeholders, removing project blockers and dependencies, identifying and mitigating project risks
• Apply project management best practices in managing People Operations projects
• Identify lessons learned from issues and enhancements, conduct root-cause analysis and provide a feedback loop to various teams, to iterate operational procedures with a continuous improvement perspective
• Collaborate with teams within People Operations, HR, and teams outside HR (i.e., ISD) in managing quality and audit-activities such as quarterly internal audit review action items closure
• Conduct periodic audit of high-risk or high-priority processes (i.e., pay-impactive) and report potential audit exposures, and apply proactive measures where applicable
• Support standardization and streamlining of People Operations capabilities from a continuous improvement lens, by identifying process gaps and wastes, and designing sustainable, replicable processes with bias for automation

Selection criteria:

• Demonstrated strong capability on project management / PMO within HR
• Lean six sigma experience preferred
• Background in driving audit within HR Operations
• Working knowledge on HRIS such as SAP, SuccessFactors, ServiceNow
• Ability to facilitate workshops such as root-case analysis, requirements gathering, lessons learned, risk planning
• Systematic approach in problem-solving
• Ability to collaborate in a hybrid-remote work setting
• Bias for action and data

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026. 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on jobs.hydroone.com . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline:

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy. 

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.