Business Systems and Digital Workflow Specialist

Business Systems & Digital Workflow Specialist (Brock Head Office)

ABOUT BROCK

The Brock Group is a leading provider of industrial specialty services to clients around the world, with headquarters in Houston, TX, and operating units in Canada, the United States, and Latin America. With the Canadian head office in Nisku, the company supports routine maintenance, turnarounds, and industrial capital projects by providing services including scaffolding and work access, insulation, fireproofing, and asbestos abatement for general maintenance, construction, turnarounds, and shutdowns to western Canadian producers.

POSITION SUMMARY

The Business Systems & Digital Workflow Specialist is a hands-on role responsible for supporting, improving, and evolving Brock Canada's operational systems, digital workflows, and reporting environment.

The role initially provides ownership and development support for GoFormz, SharePoint Online, Power Automate, and existing reporting and data processes. Longer term, the Specialist will support the transition from spreadsheet- and form-based processes toward integrated, web-based business applications and centralized data.

Working closely with Reporting & Business Intelligence, Project Controls, Operations, Payroll, Safety, Assets, Finance, and other stakeholder groups, the Specialist gathers business requirements, troubleshoots existing processes, and turns operational needs into practical and maintainable solutions. The role works across business processes, applications, data, reporting, and system integrations rather than specializing in a single technology.

ESSENTIAL FUNCTIONS

• Support, design, build, and maintain GoFormz forms and workflows.
• Convert existing paper, PDF, and Excel-based processes into structured, mobile-friendly digital forms.
• Develop conditional logic, calculations, validation rules, approvals, notifications, and status tracking.
• Maintain and improve integrations between GoFormz, SharePoint, and other business systems.
• Troubleshoot form, workflow, integration, and data-quality issues.
• Work with operational teams to continuously improve existing digital processes.

2. SharePoint & Microsoft 365

• Administer and maintain SharePoint Online sites, document libraries, lists, permissions, metadata, and content structures.
• Establish and maintain logical SharePoint architecture, navigation, naming conventions, and governance standards.
• Develop and maintain Power Automate workflows connecting SharePoint and other business applications.
• Develop Power Apps or other Microsoft 365 solutions where appropriate.
• Support security, access control, document management, retention, and data governance requirements.
• Troubleshoot SharePoint and Microsoft 365 issues and provide support to end users.

3. Business Systems & Integration

• Work with stakeholders to understand existing business processes and identify opportunities for automation and improvement.
• Support the transition of existing spreadsheet-, form-, and file-based processes into integrated web-based applications.
• Translate existing business rules, workflows, calculations, and data structures into requirements for future systems.
• Support integrations between applications using connectors, APIs, REST services, JSON, webhooks, or similar technologies.
• Assist with testing, implementation, validation, and ongoing support of new business applications.
• Identify opportunities to reduce duplicate data entry and improve the flow of information between systems.
• Help establish reliable and auditable processes as systems become increasingly integrated.
• Support the Reporting & Business Intelligence team in troubleshooting existing reporting, data, and integration issues.
• Develop and maintain reporting solutions using Power BI, Power Query, Excel, and related technologies.
• Work with data from operational and web-based systems to create meaningful reporting for business stakeholders.
• Assist with data modelling, transformation, validation, reconciliation, and quality control.
• Use SQL, databases, APIs, or other data sources to retrieve and prepare information for reporting.
• Develop reporting capabilities that support Project Controls, Operations, Payroll, Safety, Assets, Finance, and other business areas.
• Identify opportunities to improve reporting consistency, accessibility, automation, and data quality.
• Gather requirements from technical and non-technical stakeholders and translate them into practical solutions.
• Troubleshoot system, workflow, integration, and reporting issues.
• Create and maintain system documentation, process maps, templates, standards, and inventories.
• Train and support field and office personnel on new systems and processes.
• Participate in testing and deployment of system enhancements.
• Recommend improvements to workflows, systems, reporting, and data management practices.
• Establish scalable solutions that can evolve as the organization's technology environment changes.

MINIMUM REQUIREMENTS

• Degree or diploma in Information Systems, Computer Science, Data Analytics, Business Administration, or a related field; equivalent relevant experience may be considered.
• Experience developing or supporting business systems, digital workflows, reporting solutions, or process automation.
• Strong working knowledge of SharePoint Online and Microsoft 365.
• Experience with Power Automate or comparable workflow automation technologies.
• Experience designing or supporting digital forms and structured business processes.
• Strong understanding of data, business rules, workflow logic, and process improvement.
• Experience with reporting and data transformation tools such as Power BI, Power Query, Excel, SQL, or similar technologies.
• Ability to troubleshoot issues across applications, workflows, integrations, and data.
• Ability to gather requirements and translate business needs into practical technical solutions.
• Strong communication and documentation skills, and the ability to work effectively with both technical teams and operational users.

PREFERRED QUALIFICATIONS

• Experience developing and supporting GoFormz forms and integrations.
• Experience with Power Apps and the broader Microsoft Power Platform.
• Experience working with SQL and relational databases.
• Familiarity with REST APIs, JSON, webhooks, custom connectors, or system integrations.
• Experience transitioning processes from Excel or other desktop-based tools into web-based applications.
• Experience with data modelling, reporting architecture, or business intelligence development.
• Understanding of SharePoint governance, records management, retention, and information architecture.
• Experience within construction, industrial services, engineering, project controls, or field operations.
• Experience supporting systems involving timesheets, field tickets, work activities, project costing, change management, or similar operational processes.
• Microsoft or other relevant technical certifications are an asset.

CORE COMPETENCIES / SUCCESS FACTORS

• Systems Thinking — understands how processes, systems, data, automation, and reporting fit together across the organization.
• Process Improvement — understands how a process works today, identifies where it can be improved, and designs and implements a better solution.
• Data Integrity & Controls Mindset — builds solutions where data is captured once, flows reliably between systems, and can be used confidently for reporting and decision-making.
• Problem Solving & Troubleshooting — diagnoses and resolves recurring system, workflow, integration, and data issues at the root cause.
• Communication & Collaboration — works equally well with operational users, business stakeholders, and technical resources on larger system implementations.
• Adaptability & Learning — comfortable learning new technologies as the environment evolves; expertise in every listed technology is not required.
• Documentation & Standardization — maintains clear documentation, standards, and governance so solutions are supportable and scalable.

Department: Project Controls
This is a full time position