Commercial Insurance Account Manager

Job Title:

Commercial Account Manager (Small Business)

Department:

Sales and Commercial Lines

Reports To:

Sales & Commercial Lines Manager and Small Business Team Lead

Compensation Range:

$55,000 - $75,000

Hours of Work:

Monday to Friday, 8:30am to 4:30pm (37.5 per week)

Position Type:

Permanent, Full-Time

Vacancy Status:

Existing

The Commercial Account Manager, with a focus on Small Business Accounts, is responsible for managing a dedicated book of small business clients, ensuring service excellence while also supporting new business growth. This role balances day-to-day client servicing with sales responsibilities, including handling new submissions, conducting renewal reviews, and managing remarkets. This individual plays a key role in client retention and growth by managing leads through the CRM, ensuring timely follow-ups, and delivering high-quality client experiences.

Primary Responsibilities

Manage a book of small business accounts, including all service requests, renewals, and remarkets.

Oversee new business submissions, ensuring applications are complete and accurate.

Conduct proactive renewal reviews, recommending appropriate coverage adjustments or additional limits as needed.

Manage and update leads within the CRM to ensure accurate tracking of opportunities and pipeline activity.

Provide day-to-day client servicing, handling questions, general inquiries, certificates, and endorsements.

Complete remarkets as required to ensure competitive terms and client satisfaction.

Support small business sales initiatives by responding to inbound leads, prospecting, and assisting in cross-sell opportunities.

Partner with team members and leadership to ensure departmental goals for retention and growth are met

Required Skills and Qualifications

Demonstrates a high degree of professionalism and integrity, with effective communication skills

Works well within a team and independently

Embodies great people skills to support overall team performance – patient, enthusiastic, and dedicated professional who leads by example

Is detail oriented, organized and accurate

Proficiency with brokerage management systems (BMS), CRM platforms, and other industry-related technology

Minimum 1-3 years of insurance industry experience, preferably in a commercial lines role

CAIB designation is considered an asset

Other Requirements A valid driver’s license and willingness to travel between office locations as needed.

Benefits

Competitive compensation, including commission on new business and monoline sales

Comprehensive benefits package, including medical, dental, and vision coverage

Health Spending Account (HSA)

RRSP and DPSP programs

Paid personal days

Paid time to volunteer in the community

Ongoing training and professional development opportunities

Accommodation Duliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.

Artificial Intelligence (AI) Disclosure Duliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.

Equal Opportunity Employer Duliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.

#J-18808-Ljbffr