Finance & Insurance (F&I) Manager, Leisure Days Cornwall

Our team at Leisure Days Cornwall (previously called Endless Roads RV & Marine Centre) has a full-time career opportunity for a Finance & Insurance (F&I) Manager.

Overview

The F&I Manager sells finance and insurance programs, aftermarket products and warranties to buyers of new and used marine, and recreational vehicles (RV). F&I managers also work with financial lenders to give fair interest rates (prime and sub-prime) to buyers and programs.

F&I managers are expected to uphold the highest ethical standards, maintain profitability of their department while controlling expenses and maintaining customer satisfaction, and comply with federal, provincial and local regulations that affect their operations.

Strong communication skills are required to deal with customers, employees, and vendors as they represent the dealership. Work often requires extended hours, evenings, and weekends.

Benefits

• A collegial work environment
• Competitive Compensation: 100% commission, with earnings projected to be $90-125K/year + vacation pay
• Group Benefits, RRSP Plan with employer match
• Training in support of your role

Key Responsibilities & Accountabilities

• Develop strong relationships with customers to offer financing and insurance, and provide thorough explanations of aftermarket products, extended warranties and dealership service policies.
• Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs.
• Process financing and leasing deals accurately and secure approval through appropriate financial sources and regulatory channels.
• Understand and comply with all federal, provincial, and local regulations affecting the new and used RV, marine and vehicle finance departments.
• Create and maintain a program with the sales department to ensure all recent sales are referred to the F&I department.
• Train and provide the sales team with information on finance and lease programs and the benefits of dealership financing and extended service programs.
• Work directly with the General Manager and Sales Manager(s) to ensure seamless service and a positive customer experience.
• Be detail oriented: listen to and document customer needs and expectations throughout the sales visit, follow up with customers in a preferred manner, prepare for delivery, ensure all documentation is completed accurately and timely, and review actions to improve time management.
• Commit to the Dealership Brand: stay up to date on training programs, explain technical features and benefits, stay knowledgeable about new features, specials and competitor updates, champion excellent service, maintain cleanliness of workspaces, and uphold a professional appearance.

Essential Skills & Qualifications

• Minimum High School Diploma or Equivalent.
• College certificate or additional courses would be an asset.
• RV, marine and/or automotive sales experience is an asset.
• Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.).
• Adaptable to work evening and weekend shifts as scheduled.
• Excellent interpersonal skills with an upbeat and engaging attitude.
• Excellent verbal communication.
• Excellent customer service skills, including listening and influencing others.
• Organized, attentive to detail, and able to document customer needs.
• Flexible and open to change; take on special tasks as needed.
• Ability to manage customer complaints and solve difficult problems.
• Results oriented and accountable.
• Hold a valid driver's license.
• Able to operate manual and automatic transmissions.
• Basic computer skills and knowledge of Microsoft Office.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.