Client Support Associate (Financial Services)

Post Title

Associé au support client (services financiers)

Client Support Associate (Financial Services) – If you’ve always dreamt of an exciting career in Banking, Finance and Technology Services, now’s the time to make it a reality.

Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).

Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.

These roles are challenging, demanding attention to detail and a strong client focus, a keen sense of risk and an awareness of the regulations. At mthree, we can provide you with the professional training to embark on your career within banking and open doors to world leading financial institutions.

Some of these roles include:

• Follow the internal control framework to ensure reliability and traceability of the work done
• Perform registration, maintenance and support tasks for the Electronic Banking Suite of products offered by BNP Paribas.
• Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
• Timely handling of incoming requests, log all requests on applicable tracking tool and find an appropriate solution.
• Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team. Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time

How the Alumni program works:

1. Apply via this job advert.
2. Complete our assessment process.
3. Get trained remotely. You’ll learn everything you need to start your career in banking services. Learning from experts from mthree who have decades of experience, you\'ll be taught the technical and soft skills that organizations really need. Training is completely free and there are no hidden costs or catches.
4. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months.
5. The vast majority then convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• Knowledge of financial markets, trading and financial regulations.
• The inner workings of investment banks, from sales to back-office processes.
• The full trade lifecycle; risk; regulation and compliance.
• Business analysis, data analytics and project skills.
• How to recognize and combat the exploitation of financial services companies as a vehicle for specific types of financial crime.

What you’ll need:

• Proficient in MS Office (Word, Excel & PPT)
• Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
• Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
• Languages: Fluent in English, French OR English & Spanish OR all 3 (written and spoken) (Portuguese - would be considered a strong asset).

What you’ll get:

• In-depth interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• A generous graduate salary with pay rises every 12 months to reflect your progress.
• A flexible benefit package.
• Ongoing training, support and social events throughout your placement.
• An opportunity to kickstart your career and gain valuable experience in an attractive and exciting industry.

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we\'re proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.