Claims Management and Return to Work Coordinator

Overview

Job Skills / Requirements

As a key member of the National Occupational Health and Safety (OH&S) team, the OH&S Claims Management and Recovery-at-Work Administrator plays a critical role in reducing time lost due to work-related incidents while promoting a safe and healthy workplace.

This position is responsible for managing employee health and safety claims across Canadian provinces, coordinating effectively with local branch representatives throughout the claims management and recovery-at-work process, and ensuring accurate recording and reporting of health and safety statistics and trends.                                                                                                                                                                                                                                

At Paladin, we believe in continuous learning and professional development at every level of our organization. As a national company with operations in all provinces, a strong understanding of provincial OH&S regulations, or the ability and willingness to learn is essential for success in this role.

Below is a list of essential job requirements. Additional related duties may be assigned as this position evolves:

• Liaise with provincial board officials to manage workers’ compensation claims on a day-to-day basis.
• Communicate directly with injured workers to facilitate recovery-at-work programs, including stay-at-work and modified duty arrangements.
• Coordinate with regional branches to obtain current availability of modified duty positions.
• Collaborate with officials to develop strategies that prevent, reduce, and control workers’ compensation claims and associated administrative costs.
• Maintain up-to-date knowledge of federal and provincial workers’ compensation statutes, regulations, and jurisprudence impacting claims management.
• Provide guidance and input to management and provincial board liaisons on emerging trends, critical developments, and policy or procedural changes, including required reporting.
• Monitor, evaluate, and audit compensation claims to ensure legitimacy, identify potential challenges, analyze trends, and implement cost-control measures.
• Research and prepare reports on all aspects of workers’ compensation issues.
• Take ownership of the claims management and recovery-at-work program as required.
• Submit required documentation to legislative bodies in compliance with regulatory standards.
• Monitor and review claim statuses to ensure accuracy and timely resolution.
• Oversee claim reviews and appeals to verify compliance and identify opportunities for improvement.
• Assist in designing and implementing modified work offers to support return-to-work programs.
• Create, organize, and maintain confidential case files in accordance with privacy requirements.
• Track and document near-miss incidents for recordkeeping and statistical analysis.
• Ensuring accurate OH&S incident tracking.
• Generate and distribute monthly reports for compliance and performance monitoring to stakeholders.
• Maintain job competency through continuous learning and participation in seminars and professional development activities.

Job Skills

• The successful candidate demonstrates the required competencies and align with Paladin’s corporate culture and CARE values.
• Must possess a High School Diploma.
• An additional certificate or diploma in OH&S would be considered an asset.
• Must have strong knowledge of OH&S legislation and best practices.
• Ability to interpret and clearly explain regulatory requirements to stakeholders.
• Proficiency in Microsoft Office applications, including Office 365 (Outlook, Excel, Word, and PowerPoint) and SharePoint.
• Strong written and verbal communication skills, complemented by effective presentation abilities.
• Demonstrates critical thinking and problem-solving skills.

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.