Pharmacy Coordinator On-Site (Ottawa, Burnaby, Winnipeg)

WHO WE ARE

When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $38774.00 - 53699.00

*******Please note: This posting is intended to build a pipeline of qualified candidates in anticipation of the growth our Pharmacy team is forecasting across the country. While there may not be an immediate opening we encourage you to apply so we can connect when a suitable opportunity arises.*******

GreenShield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people communicating clearly and taking ownership of administrative and coordination tasks that directly impact patient care.

This role places a strong emphasis on prescription billing/processing patient communication documentation coordination and problem-solving. While pharmacy or healthcare experience is valuable we are intentionally prioritizing mindset motivation and soft skills over technical background. We are looking for someone who is curious resilient organized and excited to grow their career within GreenShieldnot just within pharmacy operations.

The successful candidate will be supported through training and onboarding with technical skills learned on the job. What matters most is your ability to communicate effectively manage details and consistently show up for patients and teammates.

Key Responsibilities

Patient Communication & Experience

• Act as a key point of contact for patients via phone and email providing clear empathetic and professional communication.
• Support patients by answering routine questions related to prescriptions refills deliveries coverage and documentation escalating clinical concerns to the pharmacist when appropriate.
• Proactively follow up with patients to gather required information confirm next steps and ensure continuity of care.
• Build trust with patients by explaining processes clearly and helping them navigate complex or time sensitive situations.
• Contribute to a positive respectful and inclusive patient experience aligned with GreenShield values.

Administrative & Documentation Support

• Accurately enter update and maintain patient and prescription information within pharmacy systems (e.g. Kroll).
• Prepare and process prescriptions including insurance claims billing documentation and third-party reimbursement and appropriate paperwork.
• Identify and resolve billing or adjudication issues by coordinating with payers prescribers patient support programs and internal teams.
• Ensure copayments are processed accurately and documentation meets regulatory and internal standards.
• Maintain organized audit ready records with strong attention to detail.

Coordination & Workflow Management

• Complete assigned tasks billing and trouble shooting orders according to GreenShield Pharmacy standard operating procedures and performance guidelines
• Assist with scheduling prescription refills and coordinating medication deliveries to support uninterrupted patient therapy.
• Work closely with pharmacists nurses clinics physicians and external partners to obtain required information and resolve issues.
• Anticipate potential delays or gaps and take ownership of resolving them before they impact patients.
• Take on additional responsibilities or projects as needed and assigned by the Manager demonstrating flexibility and accountability.

WHO WERE LOOKING FOR

• High school diploma or equivalent required.
• Strong communication skills and comfort speaking with patients providers and internal partners.
• A patient first mindset with genuine care for helping others navigate healthcare.
• High attention to detail and pride in getting things right.
• Resilience and persistence when working through complex or ambiguous situations.
• Curiosity motivation and a desire to learn and grow within GreenShield.
• Ability to manage multiple priorities in a fast paced protocoldriven environment.

Nice-to-have

• Experience in pharmacy healthcare administration retail hospitality call centres or other high service environments is welcome.
• Previous exposure to pharmacy systems (e.g. Kroll) billing claims or medical administration is an asset but not required.
• Experience working in structured high-pressure or customerfocused environments (e.g. retail hospitality healthcare tourism) is highly va

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC