Client Services Representative - Print Manufacturing

Etobicoke, ON

Job ID 202580

Compensation

Opportunity offers industry-leading compensation of $70,000 to $75,000 (commensurate upon experience), plus benefits, plus profit sharing.

The Opportunity

A leader in the label manufacturing and printing industry is currently seeking a proactive and service-oriented Client Services Representative to join their dynamic team. This role plays an integral part in driving customer satisfaction, managing accounts, coordinating production, and handling customer orders, inquiries, and complaints. The ideal candidate will bring their expertise in flexographic and digital printing, demonstrating excellent communication skills, superb organizational capabilities, and a solutions-oriented mindset.

Position Description

• Ensuring high levels of customer satisfaction through excellent service; anticipating, meeting, and exceeding customer needs and expectations.
• Handling account management responsibilities, maintaining strong, long-lasting customer relationships.
• Working closely with production to coordinate job schedules, maintain workflow, and ensure timely completion of projects.
• Receiving and processing customer orders accurately and promptly.
• Resolving customer complaints and inquiries professionally, delivering solutions and providing alternative options when necessary.
• Collaborating with the sales team to identify and grow opportunities within the territory.
• Maintaining a thorough understanding of the company’s product portfolio, staying up-to-date with changes and developments in the printing industry.

Experience

• Minimum of 3 to 5 years of experience in the print industry, with particular knowledge of label manufacturing, flexographic, and digital printing.
• Demonstrated experience in a customer service or account management role.

Qualifications

• Solutions-oriented mindset, with the ability to troubleshoot issues efficiently and effectively.
• Excellent communication skills, with a proven ability to convey complex information in an accessible manner to a range of audiences.
• Strong organizational skills, with the ability to manage multiple tasks, set priorities, and meet deadlines.
• High level of proficiency in Microsoft Office Suite and CRM systems.

Additional Information

Date Posted: September 26, 2024

Job Type: Permanent, Full-Time

Industries: Printing

Job Categories: Admin Support

Manages Others: No

Required Travel: No

Relocation Assistance: No

Learn More About the Recruiter

Andrew Schofield

Andrew is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement.  He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums.  With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
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About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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