Manager - Customer Service Print Solutions

Etobicoke, ON

Job ID 202706

Compensation

$85,000 to $95,000 salary (commensurate upon experience), plus bonus, and comprehensive benefits package.

The Opportunity

Currently seeking an experienced Customer Service Manager/Supervisor to lead a customer service team for a leading West Toronto Print manufacturer. The ideal candidate will have exceptional leadership qualities, a strong understanding of customer service principles, and the ability to ensure a seamless experience for clients.

Position Description

• Lead and manage the customer service team to achieve departmental goals and deliver exceptional service levels.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and retention.
• Train and motivate team members to maximize their potential and performance.
• Handle escalated customer inquiries or issues promptly and effectively, ensuring resolutions that align with company policies.
• Collaborate with other departments, such as sales and production to improve overall customer experience and resolve issues efficiently.
• Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.

Experience

Proven experience in a customer service management/supervisory role within the print or packaging industry.

Qualifications

• Diploma/Degree in Business Administration, Marketing, or a related field.
• Excellent leadership and interpersonal skills with the ability to motivate and guide a team effectively.
• Strong problem-solving abilities and the capacity to handle challenging situations with diplomacy and professionalism.
• Exceptional communication skills, both written and verbal.
• Proficiency in customer service software and CRM systems.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

Education

Diploma/Degree in Business Administration, Marketing, or a related field.

Additional Information

Date Posted: May 3, 2024

Job Type: Permanent, Full-Time

Industries: Printing

Job Categories: Manufacturing/Production/Operations

Manages Others: Yes

Required Travel: No

Relocation Assistance: No

Learn More About the Recruiter

Andrew Schofield

Andrew is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement.  He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums.  With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
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About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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