customer service representative.

Are you an experienced Customer Service Representative looking to take the next step in your career with a premier employer? We are currently seeking a dedicated, detail-oriented Customer Service Representative to join a dynamic logistics team on-site in Etobicoke, ON. In this vital customer care role, you will act as the primary point of contact for clients, managing order processing, tracking shipments, and resolving inquiries within a fast-paced warehousing environment. This is a permanent, full-time position offering a standard Monday-to-Friday schedule from 8:00 AM to 5:00 PM, designed for a customer care professional who thrives in a logistics setting and possesses strong technical proficiency in supply chain software.

As a Customer Service Representative specializing in customer care within the logistics industry, your daily operations will heavily rely on your technical expertise. A strict requirement for this role is hands-on experience with AS400 or a Warehouse Management System (WMS). Our client values efficiency and accuracy, and your familiarity with these systems will ensure a seamless integration into their operations. Furthermore, prior experience working directly within a warehousing or distribution environment is considered a strong asset, as it allows you to understand the physical workflow of inventory, shipping, and receiving, enabling you to provide superior customer care to clients and internal stakeholders alike.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive annual salary ranging between $45,000 and $50,000, commensurate with experience.
• Comprehensive full benefits package automatically active after the successful completion of the probationary period.
• Generous paid time off, including 3 weeks of vacation starting in your first year.
• Stable, full-time daytime schedule from Monday to Friday, 8:00 AM to 5:00 PM, providing excellent work-life balance.
• Opportunity to work on-site at a modern logistics facility in Etobicoke, ON, with a supportive and collaborative customer care team.

Responsibilities
• Serve as the primary customer care contact for logistics clients, handling inquiries regarding order status, inventory levels, and delivery schedules via phone and email.
• Input, update, and manage high-volume client orders and shipping data accurately within the AS400 or Warehouse Management System (WMS).
• Coordinate directly with the warehousing and logistics operations teams to ensure order accuracy, timely dispatch, and prompt resolution of any shipping discrepancies.
• Investigate and resolve customer complaints or delivery delays efficiently, providing proactive updates to maintain high levels of client satisfaction.
• Maintain organized documentation of customer interactions, transactions, track-and-trace records, and specialized client billing files.

Qualifications
• Minimum of 1 to 2 years of experience as a Customer Service Representative or in a dedicated customer care role, specifically within the logistics, freight forwarding, or warehousing sectors.
• Mandatory hands-on technical experience using AS400 or a modern Warehouse Management System (WMS).
• Professional proficiency in both English and French (bilingualism) is required to successfully service national client accounts.
• Ability to work reliably on-site at the Etobicoke, ON facility during standard operational hours.
• High school diploma or equivalent; additional certifications in supply chain management or logistics are considered an asset.
• Strong technical proficiency in logistics software, specifically requiring intermediate to advanced knowledge of AS400 or a Warehouse Management System (WMS).
• Exceptional customer care and interpersonal skills, with a proven ability to build rapport and handle challenging client situations with professionalism.
• Excellent organizational and multitasking abilities, allowing you to prioritize urgent requests in a fast-paced warehousing environment.
• Strong problem-solving skills and attention to detail to minimize order entry errors and track logistics discrepancies effectively.

Summary
At Randstad, we are dedicated to connecting talented customer care individuals with leading employers who value your expertise. Our recruiters are specialized experts in the logistics field and are ready to advocate for your career growth, ensuring a seamless application process for this permanent position. If you are a skilled Customer Service Representative ready to make an impact in Etobicoke, ON, we encourage you to apply directly on our website today or reach out to connect with one of our specialized recruiters.

If this particular role doesn’t perfectly align with your current career goals, we invite you to reach out to our team anyway to explore other exciting opportunities that match your unique skills and ambitions.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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