Member Experience, Senior Product Manager (Credit Cards) (Vancouver)

Our Story & Purpose

Were Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and were actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private‑sector Living Wage Employer in Canada, were proud to be consistently recognized as one of the countrys Top Employers.

Your Role in Supporting Our Members

As a Senior Product Manager (Credit Cards), you will lead the strategic vision, development, and evolution of Vancitys credit card products, ensuring alignment with Vancitys broader business goals and member needs. This role balances high‑level strategy with hands‑on execution, guiding product direction through market insights, pricing strategy, and cross‑functional collaboration. You will partner closely with senior leaders and diverse internal teams to deliver initiatives that strengthen member value, portfolio performance and Vancitys competitive position in the credit card market. We are seeking a strategic, collaborative product leader with solid business acumen, deep interest in credit card product management that support financial well‑being. This is a Full‑time, Permanent role based at Vancity head office and will report directly to the Senior Manager, Visa. This position offers a hybrid or remote work arrangement, with flexibility to support candidates based in British Columbia or Ontario.

How You’ll Make an Impact

• Setting and refining the credit card product vision to align with organizational strategy and member needs
• Analyzing market trends, customer insights, and competitor landscapes to inform product decisions
• Prioritizing credit card features, releases, and enhancements based on business impact and feasibility
• Leading pricing recommendations through competitive market scans and execution of pricing grid changes
• Collaborating with cross‑functional partners including ITS, design, marketing, sales, and support teams
• Communicating product roadmaps, progress, and insights to senior leadership and executives
• Engaging with key stakeholders, partners, and members to validate assumptions and gather feedback
• Ensuring alignment and smooth execution of product initiatives across teams
• Champion credit card acquisition strategies by leveraging data‑driven insights
• Drive end‑to‑end product lifecycle management
• Collaborate with analytics and marketing teams to design and execute campaigns that align with product goals
• Ensure compliance and risk management considerations are embedded in product design and delivery for financial services

What You’ll Bring to the Team

• A bachelors degree in business, commerce, technology, or a related field
• 7+ years of progressive experience in credit card product management, product strategy, or related roles
• Demonstrated experience leading product vision, roadmaps, and prioritization in complex environments
• Strong knowledge of market analysis, pricing strategy, and competitive positioning
• Proven ability to collaborate with senior leaders and cross‑functional teams
• Experience working within financial services or regulated industries is an asset

Extra Skills That Set You Apart

• Experience in banking, credit union, or financial product environments
• Familiarity with agile product development methodologies
• Experience presenting product strategies and recommendations to executive audiences
• Proven success in credit card acquisition and retention initiatives
• Experience working in Agile pods or squads, with strong knowledge of Scrum ceremonies and backlog management
• Ability to influence and align stakeholders across technology, marketing, and operations to achieve shared objectives

You’ll Thrive Here If You Are

• Strategic – Able to think long‑term and connect product decisions to organizational goals
• Collaborative – Skilled at working across diverse teams to drive shared outcomes
• Analytical – Comfortable using data, insights, and market intelligence to inform decisions
• Member‑focused – Motivated by creating meaningful value and positive impact for members

What You’ll Earn

This role offers a salary range of $102,900 to $127,050 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here

A career at Vancity is more than just a job; you’re joining a tradition of change‑makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive.

Benefits (summarized)

• Living Wage Employer – largest private‑sector living wage employer in Canada
• Customizable benefits – permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous vacation – 3‑4 weeks of vacation per year, with additional days earned over time
• Extra statutory holidays – 2 additional days and care days for personal or family illness
• Immediate health coverage – health and dental benefits begin on hire date with three levels of coverage to choose from
• Defined benefit pension – guaranteed income for life
• Vancity Talent Programs – inclusive hiring process for Indigenous, Black, or Trans candidates with prioritized job screening

EEO Statement

Vancity is committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.