Vancity Frontline Member Experience Officer
Vancity (2.0)
Enhance member satisfaction at Vancity as a Frontline Member Experience Officer based in Vancouver. Be the key contact point delivering service excellence across in-branch, phone, and digital platforms. As a full-time, permanent member of the team, you will report to the Assistant Branch Manager, focusing on nurturing member relationships through top-notch service. Activities include guiding members in using digital tools, executing significant transactions, and assisting with foundational financial conversations. Strong communication and digital literacy are core to this engaging role. Key Responsibilities:
- Process transactions accurately in-branch and via phone
- Demonstrate digital tools to enhance member experiences
- Conduct cashflow interviews and assist with account managerial tasks
- Gather accurate member data to boost engagement
- Identify referral opportunities and document insights in CRM
- High School Diploma or equivalent preferred
- 1-2 years of experience in customer service
- Proven skills in handling cash and transactions
- Strong relationship management abilities
- Comfort with digital tools and systems
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Vancity Frontline Member Experience Officer in Vancouver, BC vacancy
$30.68 - $34.11 per hour
...Description As a Member Experience Officer (MEO), you will play a key frontline role in delivering high‑quality, relationship‑based service to members across in‑branch, phone, and digital channels. You will support everyday banking needs, guide members in using Vancity...SuggestedHourly payPermanent employmentFull timeInternshipLocal areaImmediate startFlexible hours- Elevate your career with Prospera as a Member Experience Specialist. Deliver personalized banking solutions while supporting members to achieve their financial goals in this engaging role. As a Member Experience Specialist at Prospera, you'll engage in proactive conversations...Suggested
$102.9k - $127.05k per year
Our Story & Purpose Were Vancity, a member‑owned credit union built on the principles of inclusion... ..., Permanent role based at Vancity head office and will report directly to the Senior... ...related field 7+ years of progressive experience in credit card product management,...SuggestedLong term contractPermanent employmentFull timeWork at officeImmediate startRemote workFlexible hours- ...as the Financial Branch Manager at Vancity's False Creek location. Focus on member satisfaction and growth in this... ...operational efficiency and member experience. Your leadership will directly contribute... ...in the community • Guide team members in delivering exceptional service...SuggestedPermanent employmentFull time
- ...Advanced Consultant in Model Validation at Vancity, ensuring complex models meet regulatory... ..., permanent position at the Vancity head office, you’ll report to the Director of Model... ...in a quantitative field • Over 8 years of experience in model validation • Proven track record...SuggestedPermanent employmentFull timeWork at office
- Elevate your career as a Quality Engineering Lead at Vancity, leveraging over ten years in software engineering. Help shape automated testing... ...• Strong programming skills in Python, JavaScript, or C# • Experience with API-first testing frameworks • Proven background in automation...
- Drive innovation as a Senior Manager, Quality Engineering at Vancity located in Vancouver, British Columbia. Spearhead strategic initiatives... ...efficient quality outcomes Requirements: • Over 15 years of experience in software or quality engineering • Solid background in senior...
- Lead quality engineering initiatives at Vancity focusing on automation and team development in this full-time hybrid role. Make a positive impact in your community. As Vancity's Quality Engineering Senior Lead, you will oversee both high-level leadership and hands-on quality...Full time
- ...Central Office _ Senior Manager, Employee Experience (Office of the Chief) 2025-2026 JobID: 21292 Position Type: Human Resources/ Senior Manager, Employee Experience Date Posted: 4/7/2026 Location: Human Resources Closing Date: 05/07/2026 The DeKalb County School...Work at officeLocal area
$22 - $25 per hour
...a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere... ...on job duties quickly and effectively. They also work as a team member in a dynamic workplace, follow all safety procedures, and have a...Hourly payFull timePart timeFlexible hoursShift workNight shiftWeekend workDay shiftRoyal Vancouver Yacht Club
Vancouver, BC12 days ago- Become a Member of Technical Staff Software Engineer at Salesforce, where your skills will help us create scalable applications for our... ...In this role, you will leverage 5+ years of software development experience to design and implement solutions across the development...
- ...begins with exceptional people. We are seeking a Pension Officer who is passionate about helping members navigate important life decisions while contributing... ..., reduce operational risk, and enhance the member experience. The position reports to the Pension Administrator....Long term contractFull timePart timeWork at officeRemote work
$50k - $65k per year
...About the role The Mortgage Officer is primarily responsible for managing the residential... ...a plus. At least 2 years of experience in an administrative environment, preferably... ...Individuals who identify as Aboriginal, members of visible minorities, and disabled are encouraged...Flexible hours1 day per week$107.55k - $121k per year
...for a thoughtful, experienced Compliance Officer to help strengthen our compliance, privacy... ...posting. The following highlights the experience, strengths, and attributes we believe will... ...this role. Please note that all team members of BCCHF are required to complete a vulnerable...Work at office2 days per week- ...Job Summary The Technology Experience Manager leads the execution and day‑to‑day management of technology operations at the property level... ...staff and provides technical guidance and mentorship to team members. Serves as liaison between technical and non‑technical staff,...Full timeContract workAfternoon shift
- ...Overview As a member of the military, Aerospace Engineering Officers are responsible for all aspects of the engineering... ...as either an Aircraft Servicing Officer, an Aircraft Repair Officer, an Avionics... ...training also provides practical experience by working with aircraft...Full timePart timeSummer workCasual workRelocationNight shiftWeekend work
- ...Overview Military Public Affairs Officers (PAOs) provide commanders and... ..., military PAOs work in an office setting at a base/formation... ...following basic training. Previous experience working in public affairs,... ...Canada or abroad. Reserve Force members receive the same training as...Full timePart timeWork at officeWork from homeWorldwideRelocation
- ...NOW HIRING! Team Members/ Kitchen Crew We are growing! chefhyve is a fast-casual restaurant offering amazing global cuisines prepared... ..., fryers and ovens Provide the friendliest customer service experience possible Operate the POS register and receive orders over the...Long term contractFull timePart timeCasual work
- ...anything else in the city. OVERVIEW A structured Security Officer role is critical to the success of Parq Casino. The Security Officer... ...as assigned by Supervisor or Manager QUALIFICATIONS AND EXPERIENCE ~1-2 years demonstrated security experience is preferred, but...Local areaShift work
$69k - $75k per year
...Classification Type: EHRA Position Overview The business officer is responsible for independently managing business and financial... ..., or related field ~4–6+ years of progressively responsible experience with: ~ Advanced Title III funding knowledge and experience...Long term contractPermanent employmentFull timeTemporary workRemote workFlexible hours$65k - $76k per year
...undergraduate and graduate students Qualifications Demonstrated experience in data analysis and Monte Carlo simulations Strong... ...employer, committed to diversity, we encourage applications from members of groups that have been marginalised on any grounds enumerated...- ...organization swiftly. The Role We are seeking a Chief Revenue Officer / Chief Sales Officer who operates with a player‑coach mentality... ...your network to bring in A‑players, coach existing team members to higher performance, and remove blockers to team excellence quickly...Permanent employmentImmediate start
$60k - $90k per year
...position Haywood Securities Inc. is seeking a Senior Registration Officer to join our team in either our Vancouver or Toronto offices.... ...training requirements). Requirements ~5 - 6 years industry experience, with 2-3 years of registration (NRD and/or CRD) experience...Long term contractRemplacementPermanent employmentFull time$75k - $110k per year
Trust Officer (Future Opportunities) Working within the Trust Services Team, the Trust Officer will report to the AVP, Trust Services. You... ...expect from you? Minimum 3 years of estate and trust industry experience. Preference given to experience managing estate, trust, and...Permanent employmentFull timeFlexible hours- Transform digital banking for credit unions as a Senior Designer at Aequilibrium. Bring your expertise in user experience design to enhance member interactions. This senior-level position focuses on crafting exceptional user experiences in digital banking environments. You...
- ...Senior Software Engineer in our Vancouver office. Work with our Data Management team to... ...customer data lifecycle and improve user experiences. At our company, we aim to build top-notch... ...across products Support and mentor team members in project execution Requirements 5+ years...Work at office
$55k - $60k per year
...Credit Officer - 12 Month Contract As a member of the Credit team, you will play an integral role in the effective monitoring and management of retail... ...credit usage with Raymond James Ltd. You will utilize your experience in the securities industry and risk management...Full timeContract workTemporary workWork at officeFlexible hours- ...Customer Service Skills Flexible, Reliable, Punctual Ability to work in a fast-paced environment Food Safe Level 1 Ability to work evenings/ afternoons Willing to learn/adapt Assets: Previous food service or kitchen experience Ability to lift 40-50 lbs...Full timePart timeFlexible hoursAfternoon shift
- Step into a pivotal role as a Founding Engineer at our Vancouver office, where your passion for product innovation will thrive in... ...looking for an engineering generalist with substantial product experience. This role involves constant user interaction to shape product development...Full timeWork at officeRelocationFlexible hours
- Elevate your career as an Experienced Construction Officer specializing in construction inspection and safety compliance. Your expertise... ...regulations. This position requires a minimum of seven years of experience in the construction field. You will conduct inspections,...Contract workFor contractors
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vancity Frontline Member Experience Officer. Be the first to apply!
