IT Shop Floor Support Technician

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Short Description

We are seeking a hands-on, proactive Shop Floor Support Technician to provide front-line IT support within our production environment. You will be responsible for installing, maintaining, and troubleshooting hardware, software, and peripherals directly on the shop floor. The successful candidate will ensure maximum uptime for production-critical systems, scanners, printers, and workstations, working closely with production operators and engineering teams.

What are your contributions to the team?

• Production Support: Act as the first point of contact for IT issues on the shop floor, responding immediately to downtime incidents to minimize operational impact.
• Hardware & Peripheral Maintenance: Install, troubleshoot, and repair industrial PCs, rugged tablets, printers, barcode scanners, and label printers (e.g., Zebra).
• System Deployment: Configure, test, and deploy new workstations, software updates, and network equipment in a production environment.
• Network & Connectivity: Troubleshoot connectivity issues (LAN/Wi-Fi) related to Manufacturing Execution Systems (MES) and PLC interface computers.
• Asset Management: Maintain an accurate inventory of hardware and software assets on the factory floor.

How to thrive in this role?

• You have 5+ years of experience in desktop support, preferably within a manufacturing or industrial environment.
• You have strong knowledge of Windows and Active Directory.
• You are proficient in hardware troubleshooting (PCB repair or component-level experience is a plus).
• You have experience with peripherals: Barcode scanners, label printers, and touchscreen interfaces.
• You have an uderstanding of basic network troubleshooting (IP addresses, DHCP, Wi-Fi).
• You are able to communicate technical information to non-technical operators.
• You possess strong problem-solving skills in high-pressure situations.
• You have strong communication skills, both written and spoken, in French and English.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job

IT Shop Floor Support Technician

Primary Location

Marcel-Laurin Plant 1

Organization

Aerospace Canada

Shift

Employee Status

Regular

Requisition

13251 IT Shop Floor Support Technician