Application Production Support

Job Responsibility:

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

This role is a position within the Electronic Markets Application Production team in Montreal which is part of the APS group (Application Production & Support). This is a global team providing services to the Forex, Rates, Credit, eCommerce and Commodities businesses within BNP Paribas CIB Global Markets.The team provides application support for all components running on eTrading and eCommerce environments (more than 1000 servers - Windows, Linux or UNIX).The team also manages connectivity to more than 20 electronic trading venues (ICAP/EBS, Reuters AutoQuote/FIX/RFA, Currenex, HotSpot, Eurex, NYSE Euronext Liffe, CME, Brokertec, EurexRepo, eSpeed, EuroMTS, MarketAxess)

Supported systems are mainly installed in London, New York, Tokyo and Singapore and most of them are running 24/5.

Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop, or already have, a good understanding of eTrading and eCommerce systems. Each engineer in the team has applications (mainly proprietary software) and technologies allocated to them and they are expected to be, or quickly become experts in these areas. Occasional weekend work is required, usually at weekends

In detail

Day-to-day management of production: monitoring, capacity management, problem resolution activities and change management Shift pattern is usually 10:00 - 19:00 Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end users, team members, management, vendors and other internal IT teams Assist in the development, design and implementation of technical support systems Perform activities related to implementation and rollout for upgrades of existing services Work closely with development teams, business analysts, architects, all infrastructure teams to design and setup new systems, improve existing platforms (Resilient, high availability, performant and low-latency) Coordinate and organize changes with external vendors, markets and exchanges Plan, schedule, implement and document the change activities.

The strengths and skills that will help you succeed

Bachelors Degree in a related field 7+ years of experience Strong all-around IT background, experience in electronic trading markets on similar environments Strong understanding of Microsoft and Linux operating systems and IIS application servers to be able to tune operating systems platforms for optimum performance Ability to work and deliver in stressful environment. Ability to follow and adapt complex processes to resolve issues quickly and accurately Good understanding of network and firewall concepts Good understanding of web technologies Proven project management skills to deliver small & medium scale projects Ability to analyses network captures Scripting (Python, PERL, Shell, SQL) and development skills for administration, monitoring and support tools would be useful. Excellent troubleshooting and analysis skills are needed to quickly and accurately assess trouble areas in a wide variety of infrastructure and application environments Team player. Self-starter attitude and willingness to get involved in a wide variety of tasks Detail-oriented and organized Excellent written and verbal communication skills Capable of prioritizing tasks and multi-tasking projects Flexible and adaptable to new environments Quickly learn new systems/products. Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here (Opens in a new tab)

What you need to know

We will review candidates as they apply, so don't wait to submit your application; BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application. You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here (Opens in a new tab)

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas' mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal's Top Employers 2024 Canada's Best Diversity Employers 2024 Women in Governance - Parity certified - Platinum certification Pride at Work Canada Rainbow Accreditation issued by Canada's LGBT+ Chamber of Commerce (CGLCC) Part of Les Affaires top 300 companies in Quebec Synclusiv Ready, Willing and Able Autisme sans Limites LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

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** Only selected applications that meet the requirements of the role will be contacted **