Bilingual Claim Administrator

Job Responsibility: Bilingual Claim Administrator Location: Remote - Anywhere in Canada Empire Life is looking to hire a Claim Administrator to join our Group Operations team! Why pursue this opportunity Our team is growing! If you are a detail-oriented individual who loves problem-solving, taking initiative, and working in a collaborative, tight-knit team environment, the Claim Administrator position could be for you!

• Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
• The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you'll be working on
• Setting up and inputting new claims (short term disability, long-term disability, life waiver, life, etc)
• Assigning claims to claim managers with consideration given to workload, workflow and complexity criteria
• Reviewing and analyzing data to determine benefit eligibility and gather contract provision information relating to the pre-existing condition exclusion and non-evidence maximum guidelines
• Provide ongoing and timely communication with our customers based on department protocols; provide claim status updates, request information, address general enquiries and clearly explain processes.
• Participating in team collaboration to ensure optimal workflow and adherence to client service levels
• Responding to incoming enquiries from our customers, vendors, medical offices in a timely manner
• Preparing memos, documenting the call for the claimants file and correspondence as requested by team members
• Managing permanent disability claims with an emphasis on the CPP-D/QPP-D application process
• Calculating CPP-D/QPP-D offsets and overpayments
What we're looking for you to have
• 3+ years work experience in an office setting
• Completion of a college diploma in Business Administration or a related program
• Bilingualism (French/English) is required
• Customer focused and service orientated
• Excellent listening and verbal/written communication skills
• Knowledge of word processing, spreadsheets, and database computer software
• Knowledge of group insurance business operations
• Ability to apply policy terms and make timely decisions to solve problems
• Ability to prioritize and balance multiple tasks and have attention to detail/accuracy while being adaptable and flexible
• Ability to take initiative, work independently and contribute as a collaborative team member
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions
• Competitive uncapped commission for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program
To learn more about working at Empire Life, visit Get to know us Empire Life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact