Bilingual Clinical Coordinator

Job Responsibility:

Calian Patient Support Programs is looking for a full-time Bilingual Clinical Coordinator for one our our pharmaceutical client located in Montreal, QC ! The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.

Location

Remote, CAN

This is a great entry-level, remote, opportunity to support a global pharmaceutical company that focuses on innovative medicines. If you are bilingual and want to make a positive impact in patients lives, apply today! Calian PSP offers competitive salaries and a great benefits plan to all employees!

Accountabilities:

• Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
• Identify possible Adverse Events (AEs) within data files;
• Prepare an AE Report corresponding to every identified AE;
• Review quality of report with great attention to detail and submit the AE reports to local DS&E;
• Reconcile case number provided by DS&E;
• Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
• Continuously ensure compliance with global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of our products;
• Support ongoing projects within the PSP Innovations Team.
• Fulfil other duties as required.

Competencies:

• Ability to work in cross-functional team
• Computer skills (Word/Excel);
• Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
• Ability to respond diplomatically and professional to internal/external clients;
• Discretion, maturity, flexibility and sound judgement;
• Ability to manage deadlines;
• Flexibility
• Strong communication skills, both oral and written.

Qualifications

• College degree or equivalent.
• Intermediate English and French bilingualism; written and oral.
• Minimum 1-2 years of call center experience.
• Minimum 1 year of PSP experience.

Working Conditions and / or Job Requirements:

• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
• Ability to lift and carry items weighing up to 30 pounds
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
• Must be flexible to work extended hours, including weekends and evenings, to support operations requirements