Bilingual Travel Customer Service Representative (English/French)

Job Description

Job Description

Position Title: Bilingual Travel Customer Service Representative (English/French)

Location: Remote – Ontario, Canada

Start Date: September 2026

Position Type: Permanent, Full-Time

Pay Range: $20.00 - $22.00 CAD per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Travel Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, delivering exceptional support for travel planning, reservations, itinerary coordination, and travel-related inquiries. From arranging and managing complex travel experiences to assisting with lifestyle services, dining, entertainment, events, and loyalty program benefits, you will provide personalized solutions that create seamless, unforgettable experiences for our clients while representing some of the world's most recognized brands.

Why you will love working with us:

· Competitive hourly rate + performance-based incentives

· Full-time (40 hours/week), Fixed Schedules

· Paid training

· RRSP Match

· Medical, Dental & Vision benefits

· Paid time off

· Remote Work from home opportunity

· No sales required

What you will do:

· Manage inbound customer requests through phone, email, and chat

· Provide accurate and timely support for customer inquiries and service requests

· Assist customers with travel-related or lifestyle loyalty program needs

· Document interactions and manage cases using company systems

· Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

· A passion for helping customers and solving problems

· Strong communication and interpersonal skills

· The ability to multitask across multiple systems and requests

· Attention to detail and strong time management

· Comfort working in a fast-paced, performance-driven environment

Experience:

· Minimum 2 years of interactive customer service experience

· Call center or high-volume service experience preferred

· Hospitality, travel, tourism, airline, hotel, or loyalty program experience is highly valued

· Personal global travel experience is an asset

· Travel and Tourism diploma or equivalent preferred.

· Experience working with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is highly valued

· An investigative mindset with a passion for creating extraordinary customer experiences

Language Opportunities:

We are currently recruiting individuals who are professionally fluent (verbal and written) in  English and French .

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

· Must be located in Ontario, Canada

· Ability to work a flexible schedule including evenings, weekends, and holidays

· Have a private work-from-home environment with reliable hardwired internet

· Ability to pass required background screening

· High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.

Company Description

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.