Bilingual Customer Service Representative (English + Polish or German) Remote, Healthcare Support

$20 - $25 per hour

Full-time

Pharmacentra

Remote

Location: United States (Remote)

Job Type: Full-Time

Salary: $20 – $25 per hour

Industry: Healthcare, Customer Service, Contact Center

Job Summary

PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers.

This fully remote role is ideal for professionals who are fluent in English and Polish or German (C1+) , have customer service experience , and are comfortable providing support via phone, chat, and email .

You will help patients, providers, and customers solve billing, order, and account issues while delivering exceptional bilingual service in a fast-paced, healthcare environment.

Key Responsibilities (Keyword-Rich for ATS)

Provide bilingual customer service support (English + Polish or German) across phone, email, and chat

Resolve billing inquiries, order questions, account issues, and patient support requests

Deliver empathetic, professional service while de-escalating challenging situations

Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)

Ensure compliance with HIPAA regulations and data privacy standards

Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)

✅ Required Qualifications (Knockout Criteria)

Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency

Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)

Proven ability to switch between languages seamlessly during live interactions

Strong communication, active listening, and problem-solving skills

Experience with CRM systems, case documentation, and workflow management

U.S. work authorization required

⭐ Preferred Qualifications

Experience in healthcare, pharmaceutical, clinical research, or insurance customer support

Familiarity with remote call center operations and virtual support tools

Knowledge of HIPAA and patient confidentiality standards

Hiring Process

Application review

Bilingual language assessment (English + Polish or German)

Virtual interview with scenario-based questions

Important: Please submit your resume in English.

About PharmaCentra

PharmaCentra LLC provides customizable contact center solutions for healthcare organizations, including pharmaceutical companies, clinical research organizations, and healthcare providers.

We offer a fully remote work environment , exposure to the healthcare industry without clinical work , and a chance to make a meaningful impact on patient and customer experiences .

Apply

Vacancy posted 15 hours ago

Similar jobs that could be interesting for youBased on the Bilingual Customer Service Representative (English + Polish or German) Remote, Healthcare Support in Remote vacancy

Bilingual Customer Service Representative (CSR) (German or Dutch)
...Bilingual Customer Service Representative (CSR) – Seasonal Location: Delta, British Columbia | June 2026 – October 2026 Join Fraserway RV and help create unforgettable travel experiences. Looking for an opportunity to be part of Canada’s largest RV dealer while helping...
Bilingual
German language
Hourly pay
Full time
Part time
Seasonal work
Weekend work
Fraserway Rv
Remote
15 hours ago
Bilingual French/English Customer Service
$19 - $21 per hour
...Full-time Description Bilingual (French/English) Customer Service Representative Premier NX provides customer experience solutions for leading brands in the pharmaceutical, healthcare, food, consumer packaged goods, and beauty care industries. We are looking...
Remote work
Bilingual
English language skills
Hourly pay
Full time
Monday to friday
Flexible hours
Shift work
Stafford Communications Group
Remote
15 hours ago
Customer Service Representative (Bilingual)
$40k - $45k per year
...prioritized by a focus on the customer and filled with impactful opportunities... .... This is a fully remote role but the candidate must be... .... The bilingual Customer Service Rep is responsible for the overall... ...waybills as required to support shipping and receiving Complete...
Remote job
Bilingual
English language skills
Daily paid
Full time
Contract work
Work at office
Levata
Remote
15 hours ago
Bilingual Customer Service Representative
...distributeur de premier plan au service des secteurs de l’... ...que nous recherchons: ~ Bilingue en français et en anglais ( requis... ...serving the food and beverage, healthcare, cosmetics and industrial markets... ..., dispensing systems, and customer packaging options, Richards Packaging...
Bilingual
English language skills
Full time
Monday to friday
Richards Packaging Inc.
Remote
15 hours ago
Bilingual Customer Service Representative
$47.7k - $62.6k per year
...hardware and building supplies retailer—we’re part of communities across the nation. Where Customer Service Meets Excellence As a Bilingual Customer Service Representative, you will be responsible for providing fast and accurate operational information and excellent...
Bilingual
English language skills
Work at office
Work from home
3 days per week
Home Hardware Stores Limited
Remote
15 hours ago
Bilingual Customer Services Representative
...with global Life Sciences organizations to provide customized recruitment services in direct placement, executive search, and RPO talent acquisition. We are currently looking for a Bilingual Customer Service Representative for one of our global medical devices clients to support...
Remote job
Bilingual
English language skills
Long term contract
Full time
Work at office
Attaineo
Remote
15 hours ago
Customer Service Representative- Bilingual On-Site ( Portuguese, English/ Portuguese, Spanish, Engli
...Job Description: i2c Customer Service Representative is responsible for handling all customer... ...Night shift differential applies** NOT A REMOTE POSITION *** Onsite Position *** Not... ...Responsibilities: Provide customer support to consumer cardholders. Confidently answer...
Bilingual
English language skills
Full time
Contract work
Work at office
Shift work
Night shift
Day shift
Afternoon shift
i2c Inc.
Remote
15 hours ago
Customer Service Representative, French Bilingual
...motivated to help grow and elevate the communities we serve. THE ROLE: We are seeking a customer-focused, tech-savvy, and bilingual (Canadian French/English) Customer Support Representative to join our dynamic team. In this role, you will serve as the first point of...
Bilingual
English language skills
Full time
Shift work
Rotating shift
Afternoon shift
FloSports
Remote
15 hours ago
Bilingual Customer Experience Representative (Remote from ON, QC)
...experience in managing waste and recycling services for businesses throughout Canada. WLI... ...Logic, we believe that creating a supportive, empowering, and collaborative environment... ...to do their best work. THE ROLE – Bilingual Customer Experience Representative (100% Remote...
Remote job
Bilingual
English language skills
Full time
Work at office
Monday to friday
Rotating shift
Waste Logic Llc
Remote
15 hours ago
Bilingual French/English Customer Service Agent REMOTE- Quebec area
$19 per hour
...REMOTE Bilingual French/English Customer Service Agent Job Type: Full-Time – Work from Home Hours: 7 days open availability, all shifts Salary: $19.00 Hourly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet...
Remote job
Bilingual
English language skills
Hourly pay
Full time
Work at office
Work from home
Day shift
Answer Net
Remote
15 hours ago
On-Road Support Agent Bilingual (French, German, or Dutch)
...hire for the position of On-Road Support Agent . This posting is for... ...Arranging on-road repairs for customers (by phone and email) Assist in... ...related experience Have customer service experience Be able to read, write and speak English French, German or Dutch language...
Bilingual
English language skills
German language
Hourly pay
Full time
Part time
Seasonal work
Weekend work
Fraserway Rv
Remote
15 hours ago
Remote Customer Service Representative
...function within these entities are to service their staff and ensure that they understand... ...and what is available to them. As a Customer Service Representative, you will be responsible for... ...which includes benefits Flexible hours Remote work optional and available...
Remote work
Full time
Flexible hours
Morphius Corp
Remote
15 hours ago
Customer Service Representative - Financial (Spanish Bilingual)
...Job Summary: The Bilingual Financial Specialist will be responsible... ...for assisting Spanish and English-speaking clients throughout... ...calls related to credit repair services. Key Responsibilities:... ...written). Prior experience in customer service, credit repair, or...
Bilingual
English language skills
Full time
Best Office Staff
Remote
15 hours ago
Customer Support Representative - Canada/Eastern Time Zone (Bilingual French & English)
...As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the... ...service, you will thrive in a Customer Support job with Shopmonkey. As the driving force... ...phone, email and chat Are fluent in both English and French Are able to work Eastern...
Bilingual
English language skills
Long term contract
Full time
Temporary work
Local area
Monday to friday
Flexible hours
Afternoon shift
Shopmonkey
Remote
15 hours ago
Bilingual Client Technical Support: Mandarin/English
$60k - $70k per year
...: IBKR) is a global financial services company headquartered in Greenwich... ...(4 days in the office / 1 day remote). About Your Team: As a... ...of the Client Technical Support team, you will assist clients... ...liaison between internal teams and customers to ensure a prompt and...
Remote work
Bilingual
English language skills
Full time
Work at office
Interactive Brokers
Remote
15 hours ago
Customer Service Representative
$48k - $55k per year
...delivery of reliable solutions to our customers. Our culture is one of accountability,... ...the following capacity: Customer Service Representative North Bay , ON Fulltime, Permanent... ...Provide after-hours on-call customer support, when required/assigned. Conduct outbound...
Bilingual
Permanent employment
Full time
Worldwide
Canadian Bearings Careers Page / Page Carrières De Canadian ...
Remote
15 hours ago
Customer Service Representative
$43.55k - $72.58k per year
...Time Work Model: Hybrid Language: Bilingualism in English and French is required. Additional... ...We are a leading Canadian financial services co-operative committed to being a catalyst... ...our clients' unique needs. As the customer service representative in our offices...
English language skills
Full time
Work at office
Local area
Co-operators Career
Remote
15 hours ago
Customer Service Representative
...building relationships with our customers and with each other, and... ...delivering outstanding customer service and keeping our department... ...beautifully and customers feel supported every step of their visit. Here... ...and holidays. Fluency in English; French language skills...
English language skills
Full time
Work at office
Local area
Afternoon shift
Farmboy Inc
Remote
15 hours ago
Customer Service Representative
...Description Who We Are Looking For We are seeking a bilingual Customer Service Representative (English and Chinese preferred) to join our energetic and dynamic team. The ideal candidate will be outgoing, customer-focused, and skilled in both verbal and written...
Bilingual
English language skills
Full time
Work at office
Monday to friday
Usana Health Sciences, Inc.
Remote
15 hours ago
Customer Service Representative
...assemblies. We serve OEM customers in the rail, material handling... ...craftsmanship, and exceptional customer service. Group Division: For... ...a benefits package that supports your health, finances, and... ...coverage from day one! Virtual healthcare with Lumino Health...
Full time
Part time
Arrow
Remote
15 hours ago
Bilingual Desktop Support Specialist (English/French)
...Dock & Door, an ASSA ABLOY branded company, is seeking a bilingual (English/French) Desktop Support Specialis t based in Lachine, Quebec, to support our... ...network, printer, and peripheral issues. Respond to service desk tickets, phone calls, and email requests in a...
Remote work
Bilingual
English language skills
Full time
Local area
Sentinel Dock
Remote
15 hours ago
Customer Service Representative
...Join Our Team as a Customer Service Representative! At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and... ...families and caregivers while providing exceptional clinical support to therapists and healthcare professionals. We are...
Remplacement
Full time
Work at office
National Seating
Remote
15 hours ago
Customer Support Representative
...together. We believe great technical support starts with curiosity, problem-solving... .... Position Summary The Customer Support Representative provides consistent support to our customers... .... Ensure customer records and service documentation remain accurate and up...
Full time
1 day per week
Essential Hr Llc
Remote
15 hours ago
Inside Sales Representative - Bilingual (French/English)
...was profoundly impacting the healthcare industry – HIV acquired... ...going... The Inside Sales Representative is responsible for attaining... ...Work respectfully with our supporting departments What you May... ...other resources available to support you with your needs. Hybrid...
Bilingual
English language skills
Daily paid
Full time
Apprenticeship
Internship
Flexible hours
Daniels Health
Remote
15 hours ago
Remote Customer Support / Pharmaceutical Distribution
...We are seeking twelve highly skilled, bilingual customer care professionals based in Canada, fluent in both Canadian French and English, to join our remote team. This fully remote, work-from-home position involves customer support for a premium client in the medical field,...
Remote work
Bilingual
English language skills
Long term contract
Full time
Work from home
TalentWorldGroup
Remote
15 hours ago
Customer Service Representative
...Chatham-Kent has an opening for two (2) temporary full-time Customer Service Representative in the Customer Services division. These temporary full-... ...databases-and numerous software programs Proficiency in English (both oral and written) required Strong telephone...
Hourly pay
Remplacement
Permanent employment
Full time
Temporary work
Part time
Work at office
Explore Municipal Careers
Remote
15 hours ago
Customer Service Representative
$21 per hour
...Join a company where exceptional customer service is at the heart of everything we do. Since... ...environment, and want to be part of a supportive team that values your contributions, we... ...The Role The Customer Service Representative at Busy Bee Gold plays an essential role...
English language skills
Full time
Local area
Inspired Hr Ltd
Remote
15 hours ago
Customer Service/Sales Representative
$23 - $26 per hour
...We’re hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at Saint-Hubert. Job Details Location: Saint-Hubert... ..., services, and promotions Document requests in our support system and route them appropriately Create...
Bilingual
English language skills
Full time
Nexone
Remote
15 hours ago
Customer Service Representative
$50k - $60k per year
...NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE If you think our products are great, you should “meat” our people! THE PERKS • Competitive... ...experience • Excellent communication (written/verbal - English) • Customer focused - proven experience providing service...
English language skills
Long term contract
Full time
Day shift
Piller's Careers
Remote
15 hours ago
Customer Service Representative
...and Partners exceptional products and services quality, as well as providing our... ...environment where all employees are valued and supported. Over the years, we developed a work... ...the Assistant General Manager, the Customer Service Representative is responsible for the professional...
Full time
Summer holiday
Flexible hours
Centurion Asset Management Inc.
Remote
15 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Customer Service Representative (English + Polish or German) Remote, Healthcare Support. Be the first to apply!