Customer Service Representative

Company Introduction:

Arrow Machine and Fabrication  Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Group Division:

For more than 45 years,  Arrow Off Road Guelph division has been a supplier of choice for OEM customers in the Material Handling, Rail, Construction, Forestry, Agriculture, Mining, and Defense industries. With operations in both Canada and China, our focus is on safety, quality, delivery, cost, and the environment. Our mission of good parts on time, along with strong customer relationships and company performance, will continue our history of growth.

Primary Responsibilities:

• Primary customer contact for all Purchase Orders


• Confirm the accuracy of POs upon receipt and enter Visual Manufacturing


• Maintain Customer delivery schedules


• Issue firm work orders to the manufacturing/scheduling group


• Coordination of shipments to customers


• Provide RMA’s (Return Material Authorizations) when required


• Provide customers with product forecasts for purchasing, scheduling, and management for forecasting requirements


• Perform EDI (Electronic Date Interchange) functions for customers


• Follow all Occupational Health and Safety Regulations and Company Health and Safety Policies and Procedures


• Telephone reception and routing of incoming calls


• Back up Role: Shipping / Invoicing CAD/USA Documentation

Educational Requirements:

• High school or Post Secondary Business Diploma or Degree preferred

Required Skills & Expertise:

• Minimum 1 – 2 years progressive customer service experience within a manufacturing environment, or a combination of relevant experience and professional education


• Excellent interpersonal and communication skills, written & verbal


• Meticulous attention to detail & dedication to continuous improvement


• Excellent ability to multitask & effectively manage many projects simultaneously


• Positively and swiftly adapts to change

Equipment/ Tools/ Technology Used:

• MS Office Excel, Word & Outlook


• Visual Manufacturing

What We Offer – Your Benefits Package

At Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Health & Wellness

• Health, dental, and vision coverage from day one!


• Virtual healthcare with Lumino Health


• Employee and Family Assistance Program (Homewood Health)


• Fitness membership discount


• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing


• RRSP Match Program


• Life and travel insurance for you and your family


• Profit Sharing


• Employee Discount Program  

Time Off & Culture

• Three weeks vacation days to start


• Regular company events and team activities


• Supportive, inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note, we do not use AI for application screening.

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