Junior IT Coordinator

Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.

Our diverse Group of Companies consists of Northern Strands, Fortis Mining, Engineering, & Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.

Northern Strands is growing, and we're on the lookout for a passionate, detail-driven

Junior IT Coordinator , whose primary responsibility is providing frontline technical support for the Group of Companies. This role focuses on assisting users, troubleshooting technical issues, updating systems, and supporting the daily operation of IT services. The Junior IT Coordinator helps maintain the reliability of end-user technology and ensures timely resolution of support requests. At times, overtime and working outside of regular business hours may be required in order conduct necessary system maintenance with limited interruption to daily business operations. Northern Strands is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.

Why You’ll Love Working Here

• Collaboration - complementary Group of Companies servicing the mining and construction industries
• Innovation- if it doesn’t exist, we will engineer and manufacture it
• Excellence - be a part of an industry leader in quality, safety, & integrity
• Culture - a diverse team that values collaboration, innovation, and community

What You’ll Be Doing

• Day-to-Day IT Operations Support Responsibilities
• Act as first point of contact for all technical support requests
• Assist employees in resolving technical issues including but not limited to network connections, printing issues, and drive access
• Ensure proper functionality and user support for technical devices such as computers, cellphones, and other related devices
• Diagnose and resolve technical issues within established timeframes
• Coordinate the installation and configuration of software applications including but not limited to Adobe Acrobat Pro, Global Shop, and Microsoft 365
• Set up new employee accounts, assigning them to the correct security groups and applying the appropriate permissions for their role
• Escalate complex issues to the System Administrator, who will collaborate on resolution and involve our third-party support provider when required
• Ensure timely updates and clear communication within the IT ticketing system
• Asset Management
• Conduct continual review and management of computer assets assigned to employees
• Identify employees requiring hardware or software upgrades
• Re-purpose previously used equipment
• Maintain accurate and up-to-date information in our inventory system
• Ensure proper recycling and disposal of obsolete equipment
• Install and configure new end-user hardware, including desktops, laptops, monitors, and other related components
• Track and manage renewal and expiration dates for software licenses
• Technical Project Support & Coordination
• Provide technical assistance on projects including but not limited to e-commerce platforms, test beds, and knowledge base systems
• Coordinate technical projects and related activities with external vendors to ensure compliance with project requirements and timelines
• Deliver ongoing technical support throughout project lifecycles as required
• On-Site & Non-Standard IT Requests
• Travel to other designated NSGC locations to deliver technical assistance on-site as needed
• Respond to critical IT service calls during non-standard working hours to provide prompt technical support for business continuity

What You Bring To The Table

• Minimum Grade 12 or equivalent
• Bachelor’s degree or recognized certification in Computer Sciences, similar field of study, or an equivalent combination of education and hands-on experience
• Minimum one (1) year of work experience in a technical support role
• Any equivalent combination of training, education, and work experience that provides the required skills, knowledge, and abilities
• Valid Driver’s license
• Proficiency in Microsoft Office 365 applications (e.g., Word, Excel, Outlook)
• Willingness to learn new applications through training courses or self-directed study
• Strong technical aptitude
• Strong organizational skills with attention to detail
• Strong time-management skills
• Strong interpersonal skills
• Strong ability to communicate effectively in English, both verbally and in writing
• Strong problem identification and resolution skills
• Ability to handle competing priorities simultaneously; work well under pressure with time-sensitive deadlines
• Possess a positive and professional attitude, set a high standard, and convey professionalism at all times
• Any valid safety-related training certificates would be considered an asset (i.e., WHMIS, forklift, fall protection, etc.)

What We Offer

• Support in your career development aspirations
• Access to courses, certifications, and training programs
• Mentorship opportunities with experienced professionals and journeypersons
• Discover pathways for advancement within Northern Strands Group of Companies
• Health and Wellness
• Employee group benefits including health, dental, vision, short- and long-term disability, and life insurance
• Employee perks including wellness and fitness membership discounts
• 24/7 access to free short-term counselling services through our Employee & Family Assistance Program
• Compensation Rewards
• Competitive wage based on qualifications and experience
• Company-matched RSP to help you plan your future
• An inclusive culture that values innovation, safety, and continuous learning
• Ergonomic workstations
• Team building events and community fundraisers
• Commitment to diversity, equity, and inclusion

Northern Strands Group of Companies is an equal opportunity employer.

We thank all applicants, however only those selected to continue the recruitment process will be contacted.