hotel front office manager
$68k per yearFull-time
Chelsea Hotel Toronto
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Non-smoking
- Air conditioned
Work setting
- Urban area
- Relocation costs not covered by employer
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Manage events
- Organize and maintain inventory
Supervision
- 16-20 people
Experience and specialization
Computer and technology knowledge
- MS Word
- Central reservation system (CRS)
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
Additional information
Security and safety
- Bondable
- Basic security clearance
- Enhanced reliability security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Pension plan
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
Vacancy posted 2 days ago
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