front house manager
Full-time, Temporary
Bar Filo
1. Service Operations
- Lead lunch and dinner service
- Manage seating flow and reservations
- Coordinate with kitchen and bar teams
- Maintain service timing and guest satisfaction
- Handle VIP guests and special requests
- Resolve customer complaints professionally
2. Staff Management
- Supervise servers, hosts, bartenders, support staff
- Conduct pre-shift meetings
- Train and coach employees
- Monitor performance and accountability
- Manage breaks and shift coverage
- Help recruit and onboard new staff
3. Guest Experience
- Walk tables and engage with guests
- Monitor food quality and presentation
- Recover service issues immediately
- Increase repeat guest visits
4. Financial & Sales
- Meet labour targets
- Drive beverage and upselling performance
- Monitor average check and guest spend
- Assist with inventory control
- Reduce waste and service errors
5. Administration
- Create schedules
- Complete opening/closing reports
- Manage POS adjustments
- Ensure health & safety compliance
Requirements Experience
- 2–5+ years restaurant service experience
- 1–2+ years supervisory/management experience preferred
- Experience in upscale casual / fine dining preferred
Skills
- Strong leadership
- Conflict resolution
- Time management
- POS knowledge (Toast, Lightspeed, OpenTable, etc.)
- Wine and beverage knowledge preferred
- Ability to work nights, weekends, holidays
Physical Requirements
- Stand/walk for long periods
- Lift up to 25 lbs
- Work in fast-paced environment
Vacancy posted 21 days ago
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