Regional Operations Manager | Full Time | Silver Hotel Group

Join the Silver Hotel Group Family

At Silver Hotel Group, we believe hospitality starts with people. That includes you. We’re a fast-growing, fun-loving, family-owned hotel management company that never forgets our roots. Our culture is built on passion, integrity, and the simple truth that YOU MATTER. Whether you're a guest, a team member, a partner, or part of the community, you're part of our story.

We’re looking for a dynamic and results-driven Regional Operations Manager who is ready to roll up their sleeves, lead with heart, and help us build something exceptional. If you are a strategic leader who thrives in a fast-paced, multi-asset environment, we want to meet you!

Why You’ll Love Working With Us

We don’t just talk about culture; we live it! Here’s what you can expect when you join our team:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Competitive compensation, performance-based incentives, and a comprehensive benefits package
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Regional Operations Manager is responsible for driving operational performance, financial results, and team engagement across multiple properties, while ensuring alignment with company standards and strategic priorities. Reporting directly to the Corporate Director of Operations, the Regional Operations Manager will act as a key liaison between property-level leadership and corporate teams, ensuring consistency, accountability, and continuous improvement.

In this role, the Regional Operations Manager will:

• Provide strategic leadership and operational oversight to a portfolio of hotels, partnering with General Managers and property leadership teams to drive performance, operational excellence, and consistent execution of company and brand standards.
• Conduct regular property visits, operational reviews, and performance assessments to identify opportunities, support continuous improvement, and ensure alignment with organizational objectives.
• Serve as a key liaison between hotel operations and corporate support teams, providing guidance, facilitating collaboration, and leading the successful implementation of company initiatives and operational best practices.
• Lead procurement and asset management initiatives across the portfolio, supporting cost optimization, purchasing strategies, commercial property operations, and effective management of tenant relationships.
• Drive financial performance by maximizing revenue opportunities, controlling costs, analyzing operational and financial results, and partnering with hotel leaders on budgeting, forecasting, and capital planning.
• Coach, mentor, and develop General Managers and leadership teams, fostering a culture of accountability, engagement, continuous development, succession planning, and talent retention.
• Champion exceptional guest experiences by monitoring quality and reputation metrics and implementing strategies that enhance guest satisfaction and operational performance.
• Lead and support strategic projects, brand initiatives, and operational rollouts while identifying opportunities to improve efficiency, drive innovation, and strengthen portfolio performance.
• Build and maintain strong relationships with brand partners and key stakeholders, representing Silver Hotel Group with professionalism and ensuring successful collaboration with brands including Marriott, Hilton, Hyatt, IHG, Accor, Wyndham, and Choice Hotels.

In addition to the core job responsibilities, the Regional Operations Manager will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

What You Bring to the Table

• 7-10+ years of progressive leadership experience in hospitality operations
• Multi-property or regional management experience preferred
• Previous experience with asset management and/or commercial property oversight preferred
• Previous procurement and vendor relationship management an asset
• Strong financial acumen with proven ability to drive performance
• Exceptional leadership, communication, and stakeholder management skills
• Ability to travel regularly across Canada and into the United States as required

Let’s Build Something Exceptional

If you’re passionate about people and driven to create exceptional experiences, we invite you to apply. At Silver Hotel Group, we don’t just build hotels. We build memories, careers, and a culture where everyone belongs.

This posting is for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 800+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status or any other characteristics protected by law.