Server | Part-Time | Hotel Victoria

Mossop's Social House at Hotel Victoria is currently recruiting for a part-time  Server!  A Server will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. A Server will also be required to have extensive knowledge of our exciting menu offerings!

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things, of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Food and Beverage Experience Manager, you would be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner;
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents;
• Ensure knowledge of the menu and all products;
• Ensure that floor stations are stocked and tidy at all times;
• Follow correct reporting procedures if faced with issues;
• Serve food and beverages in proper sequence, including tableside wine service where applicable.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner;
• Adhere to hotel grooming standards, including uniform dress code, cleanliness and personal hygiene;
• Process payments, issue receipts, return change, and post charges to guest accounts
• Support other hotel and restaurant areas as needed, including but not limited to phone handling and additional service tasks.
• Other duties as assigned

What We are Looking for...

• Positive attitude;
• Good communication skills;
• Committed to delivering high levels of customer service;
• Excellent grooming standards;
• Flexibility to respond to a range of different work situations;
• Ability to work on your own or in teams.
• Ability to work flexible shifts (mornings, afternoons, evenings, weekends and holidays) as the business needs require.
• Weekend on-call availability is required to support team operations
• Is Smart-Serve certified
• Food Safe certification and/or food hygiene regulations is an asset

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry;
• Previous experience in cash handling;
• Knowledge of Food Hygiene Regulations.

* This posting is for an existing vacancy.

About Us

Historic Hotel Victoria! This iconic building pays tribute to Queen Victoria and offers an intimate boutique-style hotel located in the heart of downtown Toronto. The hotel is within walking distance of corporate and government offices, shopping, dining and major downtown attractions. The hotel is easily accessible with its ideal location on Yonge Street, just steps away from the Subway and Ground Transit Systems. The historically modern guestrooms feature new beds with pillow-top mattresses, hardwood floors, LCD TVs, and custom-designed, modern furniture. The lobby features a mix of classic and contemporary furnishings. 

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at Show phone number. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other characteristics protected by law