BDC Representative

Job Responsibility:

Mercedes-Benz Brampton is looking for a BDC Representative to join their team in Brampton.

The Business Development Centre (BDC) works with our dealership's Sales department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The BDC Representatives help turn online leads into appointments, and inbound calls into being a part of the Mercedes-Benz Brampton business. Our BDC Representatives are a valuable asset to our dealership!

We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Sales team.

Mercedes-Benz Brampton is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
• Handling incoming calls.
• Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.
• Responsible for the department's outcome as well as accomplishing sales goals.
• Coach and motivate the team to improve overall performance.
• Following up on customer inquiries.
• Handle database leads and create appointments for the Sales Department.
• Following up with past customers in the database.
• Other duties as required.

What We Look For:

• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team-oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Call center experience is preferred.
• Experience in a dealership would be considered an asset.
• Works well in a team environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you're new to the automotive industry or you're looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.