Experience Account Manager

Job Responsibility:

KEY RESPONSIBILITIES:

• Coordinate the operations and execution of logistical components for each project
• Effectively manage Critical Path deadlines
• Responsibly manage and adhere to estimated program hours
• Manage program budget and execute within revenue objectives
• Prepare Budget Summary Update as required
• Produce bottom line client savings
• Proactively respond to client queries
• Manage supplier deliverables according to Communiqué standards
• Produce print collateral & signage requirements
• Graphic design direction and copy development
• Ensure accurateness of all print & copy prior to production
• Manage lists and deadlines with hotel partners
• Develop F&B recommendations for client Finalize Banquet Event Orders with hotels and/or venues
• Source gifting, awards and amenities including coordination of shipping
• Provide direction for on-site documentation including departure notices, activity and allergy confirmations, etc.
• Provide direction to Experience Coordinator on registration site builds as well as necessary project requirements
• Liaise with Air Specialist as required for air and ground transportation requirements
• Coordinate guest speaker & talent requirements including contract rider
• Develop and execute themed décor and entertainment
• Organize and/or attend operational site inspection
• Produce comprehensive Planning Document prior to travel
• Prepare for and conduct pre-conference meetings with staff and suppliers
• Provide leadership on-site and make sound decisions under pressure
• Identify opportunities to increase client activity and billing where appropriate
• Prepare accurate final reconciliation and resolve any supplier invoice issues
• Manage file accounting and administration including timely processing of supplier invoices and contract commitments
• Actively participate & contribute to progress meetings (internal & client)
• Responsibilities: Manage and grow a portfolio of client accounts Develop and maintain strong relationships with key stakeholders Understand client needs and objectives to provide tailored solutions
• Collaborate with internal teams to ensure client satisfaction and success Identify new business opportunities and drive revenue growth
• Prepare and deliver presentations to clients
• Monitor market trends and competitor activities to stay informed

QUALIFICATIONS AND EXPERIENCE:

• A passion to successfully execute programs to client expectations, within budget and agreed upon timelines
• 4-7 years of event management, agency experience is a must!

EDUCATION

• College or University Degree (preferably in Travel & Tourism)
• CMP or PMP (not required but is an asset)
• TICO Certified

SKILLS & COMPETENCIES:

• Proficient in Word, Excel, Outlook and PowerPoint
• Strong attention to detail
• Excellent writing skills
• Math skills are essential
• Additional Requirements: Creative and analytical thinker, works well with people, quick thinker, able to multi-task several projects and highly resourceful.
• Experience with Monday.com
• French language an asset

Job Type: Full-time

Salary: $60,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor's Degree (preferred)

Experience:

• Event Management: 4 years (preferred)

Language:

• English (preferred)

Ability to Commute:

• Toronto, ON M5V 1M3 (required)

Willingness to travel:

• 25% (preferred)

Work Location: Hybrid remote in Toronto, ON M5V 1M3