Process Analyst (Toronto)

Process Analyst – Treasury Payment Solutions (BMO)

Summary

The Process Analyst supports Treasury Payment Solutions by reviewing, mapping, and validating operational processes across highly manual, legacy environments. This role focuses on ensuring client accounts are mapped correctly, documentation is accurate, billing is aligned to product usage, and operational workflows are standardized through SOP development. The analyst will also contribute to two additional operational initiatives tied to process improvement and data quality. This position is ideal for someone with robust operational instincts, comfort working in manual systems, and the ability to learn multiple technologies quickly while applying analytical thinking to day‑to‑day processes.

Required Skills & Experience – Must‑Have Qualifications

• Operations Experience – Minimum 2 years in an operations, processing, or back‑office environment.
• Process Analyst Background – Experience documenting processes, identifying gaps, and supporting improvements.
• Banking or Financial Services – Industry experience preferred; open to adjacent industries with similar operational complexity.
• Manual / Legacy Systems Exposure – Comfortable navigating large, manual, or outdated systems with limited automation.
• Technical Aptitude – Ability to learn multiple internal platforms; strong Excel skills (VLOOKUP, pivot tables, data cleanup).
• Process Mindset – Ability to break down workflows, identify root causes, and propose structured solutions.

Nice to Have Skills & Experience

• BMO experience

Key Responsibilities

• Operational Process Review – Assess end‑to‑end Treasury Payment Solutions workflows, identifying gaps, inefficiencies, and manual pain points.
• Product‑to‑Account Mapping – Validate that all Treasury payment products are correctly mapped to client accounts and ensure alignment with internal standards.
• Account Documentation Review – Review client documentation for completeness, accuracy, and compliance with operational requirements.
• Billing Accuracy Validation – Confirm that mapped products are billed correctly and accelerate discrepancies.
• SOP Development – Build and maintain Standard Operating Procedures to support consistent execution across manual processes.
• Operational Data Analytics – Analyze operational data sets to identify trends, errors, and improvement opportunities.
• Cross‑Functional Support – Contribute to two additional operational initiatives related to process optimization, data quality, or workflow redesign.
• Continuous Improvement – Recommend enhancements to reduce manual work and improve process reliability.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.