Solutions Designer - Senior/Seibel CRM

Solutions Designer – CRM

Overview

The Solutions Designer – CRM is responsible for designing, developing, and supporting large-scale Siebel CRM solutions that align with business requirements, enterprise architecture standards, security policies, and operational best practices. The role involves end-to-end solution design, systems evaluation, technical documentation, and strategic CRM planning within the Ontario Public Service environment.

Key Responsibilities

• Design hosting and CRM technology solutions based on business requirements, architectural standards, policies, and cost models.
  
• Gather and analyze business requirements, I&IT mandates, strategic plans, technology standards, and operational needs.
  
• Develop solution architectures and provide recommendations for short-term and long-term CRM initiatives.
  
• Plan, migrate, implement, and sustain large and complex CRM development projects.
  
• Evaluate existing CRM systems for performance, capacity, scalability, and feasibility of enhancement or replacement.
  
• Prepare technical specifications for installation, integration, testing, deployment, and performance validation.
  
• Design secure, scalable, and highly available CRM environments.
  
• Create and maintain solution designs, architecture documents, and technical specifications.
  
• Conduct system performance assessments and recommend improvements.
  
• Collaborate with stakeholders, project teams, vendors, and technical resources to deliver CRM solutions.
  

Required Experience

• 10+ years of experience designing and developing large, complex Siebel CRM solutions.
  
• 10+ years of experience assessing system performance, capacity, scalability, and technology modernization requirements.
  
• Experience gathering business requirements and translating them into technical solutions.
  
• Experience planning and delivering large-scale CRM implementation and migration projects.
  
• Experience working in integrated, multi-service enterprise CRM environments.
  
• Proven ability to meet project deadlines and work effectively within cross-functional teams.
  

Technical Skills

• Strong expertise in Siebel CRM architecture and development.
  
• Knowledge of CRM platforms, operating systems, deployment environments, databases, programming languages, and communication protocols.
  
• Understanding of infrastructure architecture, directory services, and messaging standards.
  
• Experience with security, backup, recovery, disaster recovery, and high-availability solutions.
  
• Ability to design scalable CRM solutions and evaluate emerging technologies.
  
• Knowledge of procurement processes, vendor engagement, and cost models.
  

Methodologies & Documentation

• Working knowledge of project management methodologies such as PMBOK.
  
• Strong analytical and cost-benefit analysis capabilities.
  
• Experience producing architecture documents, solution blueprints, and technical specifications.
  
• Ability to communicate complex technical concepts to both technical and business audiences.
  

Soft Skills

• Excellent analytical, problem-solving, and decision-making skills.
  
• Strong verbal and written communication skills.
  
• Effective stakeholder management, negotiation, and collaboration abilities.
  
• Team-oriented with strong accountability and ownership.
  
• Proven track record of delivering quality work within deadlines.
  

Mandatory Requirements

• 10+ years of Siebel CRM solution design and development experience.
  
• 10+ years of systems evaluation, performance assessment, and capacity planning experience.
  
• Strong business requirements gathering and analysis skills.
  
• Ability to provide strategic CRM solution recommendations.
  
• Excellent communication, teamwork, and stakeholder management skills.
  

Work Arrangement

• Onsite role (5 days per week).
  
• Standard work schedule: Monday to Friday, 7.25 hours per day.
  
• May support initiatives related to the Protect Ontario by Unleashing Our Economy Act, 2025.