senior solutions designer - crm.

We are seeking a highly accomplished and technical Senior Solutions Designer - CRM for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier engineering capacity within the architecture and integration streams, specializing in designing, scaling, and modernizing complex enterprise customer relationship management ecosystems.

As a principal solutions designer, you will evaluate existing system landscapes, map out target-state architectures, and deliver scalable enterprise designs using standard frameworks. Operating entirely onsite, you will translate intricate operational requirements into robust front-end and back-end technical blueprints, ensuring seamless multi-service system integrations, top-tier security compliance, and exceptional platform performance.

Location: Toronto, ON

Assignment Type: Onsite (5 days/week)

Contract Duration: 6 months (with potential for extension)

Advantages
Enterprise Scope Ownership: Architect massive, business-critical CRM ecosystems from upfront assessment through to migration and deployment.

Strategic Autonomy: Lead high-level technical options analysis, infrastructure sizing, and cost-benefit modeling to shape future-state roadmaps.

Cross-Functional Visibility: Act as the premier technical authority bridging technical specifications with corporate business goals.

Onsite Collaboration: Foster tight project alignment and execute rapid prototyping alongside engineering squads in a central professional environment.

Responsibilities
End-to-End Solution Design: Undertake the design of hosting technology solutions based on functional service specifications, architectural standards, policies, best practices, and cost models to meet complex CRM business needs.

Systems Evaluation & Analysis: Analyze existing CRM systems to comprehensively assess technical performance, conditions, and capacity, determining the feasibility and need for system expansion, renovation, or full replacement.

Requirements Engineering: Gather and analyze client business requirements, corporate information mandates, and strategic IT environment standards to translate them into scalable infrastructure blueprints.

Lifecycle Implementation: Plan, migrate, implement, and sustain large, complex CRM development initiatives across integrated, multi-service environments.

Technical Specification Engineering: Prepare precise technical specifications for system installation, integration, testing, and performance validation.

Security & Recovery Architecture: Build leading-edge design criteria, data security rules, and backup/recovery procedures into core multi-service system designs.

Cost-Benefit Analysis: Conduct structured conceptual and cost-benefit evaluations for new technology requirements to support long-term investment options.

Technical Documentation Ownership: Create and maintain comprehensive technical documentation, solution blueprints, and detailed architecture designs.

Stakeholder Advisement: Provide data-driven advice on short- and long-term CRM service development activities, explaining solution trade-offs clearly to technical and non-technical stakeholders.

Qualifications
Core Technical & CRM Requirements
Siebel CRM Expertise: 10+ years of proven, hands-on experience designing and developing large, complex Siebel CRM solutions that meet defined business requirements.

Systems Evaluation Tenure: 10+ years of dedicated experience evaluating system capacity, conditions, scalability, and technical performance for major enterprise environments.

Platform & Stack Mastery: Deep structural knowledge of core CRM applications, including supporting operating systems, messaging standards, database technologies, programming languages, and communication protocols.

Migration & Sustainability: Demonstrated experience planning and executing data migrations, platform upgrades, and high-availability implementations for enterprise systems.

Infrastructure Security: Solid understanding of enterprise directory services, access management controls, and robust recovery frameworks.

Methodologies & Professional Skills
Strategic Consultation: Proven ability to gather client business requirements and align solution designs with corporate I&IT information mandates and long-term strategic plans.

Framework Familiarity: Working knowledge of formal project management methodologies (such as PMBOK) and structured analytical workflows.

Analytical Problem Solving: Superior critical thinking, analytical, and decision-making skills applied to complex enterprise architecture challenges.

Communication & Negotiation: Outstanding verbal and written communication skills, with a track record of facilitating design reviews and driving consensus across technical squads.

Team Delivery: A collaborative, deadline-driven team player with a proven history of meeting strict deployment timelines.

Summary
If you're interested in the Senior Solutions Designer - CRM role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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