Administration & Operations Associate

The Opportunity – Administration & Operations Associate

Position: Full-Time, Permanent | 37.5 hours/week

Location: Remote/Home Office | Greater Toronto Area preferred

Salary Range: $55,000 - 60,000 Annually

Reports to: Chief Executive Officer

Application Deadline: November 11, 2026, at 5:00 p.m. ET

Reference: #EAPO-2026-ADMIN

Who We Are

EAPO is a provincial registered charity and recognized leader in preventing elder abuse and advancing the human rights of older persons.

Since 2002, EAPO has played a pivotal role in implementing Ontario's Strategy to Combat Elder Abuse, the first of its kind in Canada. Through public education, service professional training, community partnerships, and coordinated prevention initiatives, we work to challenge ageism, strengthen community responses, and ensure older adults can live free from abuse, discrimination, and neglect.

Our vision is an Ontario where every older adult's rights, dignity, autonomy, and safety are respected and protected. Behind this important work is a dedicated team— and we are looking for someone exceptional to help keep that team and our operations moving forward.

In this role, you will be a trusted member of a collaborative, mission-driven team, working closely with the CEO to ensure effective day-to-day operations, sound administrative practices, and successful delivery of organizational priorities. This is a varied, hands‑on position offering opportunities to contribute across governance, finance, communications, events, digital systems, and project administration.

What You’ll Do

Executive Leadership & Governance Support

• Provide responsive administrative support to the CEO, senior leadership, and Board of Directors.
• Help coordinate meetings, prepare Agendas, record Minutes, maintain governance records, and follow up on timely action items.
• Manage organizational calendars, schedules, priorities, and critical deadlines.

Operations & Organizational Excellence

• Maintain accurate, confidential financial, legal, and organizational records.
• Coordinate digital filing systems, databases, office procedures, and information management practices.
• Support IT systems, vendor relationships, office assets, and administrative improvements.
• Identify opportunities to streamline processes and strengthen operational efficiency.

Financial Administration & Accountability

• Assist with A/P & A/R, invoicing, expense reconciliations, and financial tracking.
• Support Budget monitoring and reporting using QuickBooks and Excel.
• Maintain contract, insurance, and reporting schedules to support organizational accountability and compliance.

Communications & Community Engagement

• Serve as a welcoming and professional first point of contact for public inquiries, community partners, and stakeholders.
• Monitor and respond to administrative emails, telephone, voicemail, and online inquiries, directing requests appropriately.
• Coordinate educational materials, printing, promotional inventory, and resource distribution.

Events, Training & Digital Support

• Assist in coordinating virtual and in-person educational events/workshops, Conferences, training sessions, team and EA Network related activities.
• Support registrations, scheduling, logistics, speaker coordination, materials, and event delivery where appropriate.
• Assist with Website updates, digital communications, surveys, and organizational platforms.

What You’ll Bring

Your experience and qualifications include:

• Minimum of 7–10 years of progressive administrative/operations experience, preferably in the non‑profit, charitable, or community services sector.
• Post‑secondary education in business administration, financial management, human resources, or a related discipline, or an equivalent combination of education and experience.
• Strong proficiency in Microsoft Office & Various design software
• Experience with QuickBooks, digital databases, and administrative financial processes.
• Excellent written and verbal communication, organizational, and timemanagement skills.
• Ability to work independently in a remote environment while collaborating effectively with colleagues.
• Demonstrated discretion, professionalism, sound judgment, and commitment to confidentiality.

Additional assets include:

• Familiarity with Zoom, Teams, SurveyMonkey, Canva, Constant Contact, CRM platforms, Google Drive, and website content management to name a few.
• Knowledge of EA Prevention, interpersonal violence (IPV, GBV), seniors' services, and community‑based organizations.
• Experience supporting Boards of Directors, governance processes, and charitable organizations.
• Additional language proficiencies beyond English.
• Familiarity with MAC systems, basic graphic design, and digital communications.
• A valid Ontario driver's licence and access to a reliable vehicle. The Qualities That Will Make You Shine

You are someone who:

• Takes ownership: You anticipate needs, follow through, and deliver with accuracy.
• Brings solutions: You approach challenges with creativity, initiative, and a practical mindset.
• Thrives on variety: You manage competing priorities confidently and adapt when plans change.
• Values people: You communicate with empathy, professionalism, and respect, particularly when supporting individuals experiencing distress.
• Believes in teamwork: You contribute positively, share knowledge, and take pride in collective achievements.
• Cares about the mission: You understand that strong administration and operational excellence are essential to meaningful social impact.

Why Join EAPO? We offer Meaningful work. Supportive colleagues. Opportunities to grow.

At EAPO, your contributions will directly support programs, partnerships, and initiatives that make a difference in communities across Ontario.

Ready to Make an Impact? Join EAPO. Bring your strengths to help advance a future free from ageism and elder abuse. EAPO is an equal‑opportunity employer committed to fostering a respectful, inclusive, and accessible workplace. We welcome applications from qualified individuals of diverse backgrounds, identities, abilities, and lived experiences. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment and selection process.

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