Human Resources Business Partner

Description

Position Overview

Reporting to the head of Human Resources, the HR Business Partner plays a key role in the management and execution of the Company human resources department duties. Act as primary HR contact to answer employee questions and address any concerns via in person meetings, telephone or email. Responsible for benefits admin, compensation, recruiting (back up) employee relations, orientations, terminations, offboarding, management coaching & counseling. This is a hybrid position with three days per week on-site.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits, including health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

EEO Statement

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

• Act as the day to day contact for HR for the employees in the assigned business units.
• Support supervisors regarding human resources-related issues, needs and services; counsel employees on human resources programs, policies and processes; explain programs provisions, procedures, and eligibility requirements; and assist employees with forms and human resources documents.
• Advise management in appropriate resolution of employee relations issues.
• Respond to employee questions, concerns and complaints.
• Make changes in our payroll system, Paycom, for employee changes, set up, and termination. Work with Payroll to ensure the follow of information and communication is accurate and timely.
• Respond to inquiries regarding policies, procedures and programs.
• Interpret human resources policies and procedures with regard to benefits; educate employees and managers on policy and legal compliance regarding leaves of absence.
• Work collaboratively with the Director of Human Resources and other Human Resources staff to assist C‑suite, directors, and all staff on HR matters.
• Consult with the Director of Human Resources and General Counsel as needed.
• Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures and reporting are in compliance.
• Coordinate with recruiter for open positions within business unit and back-up, when needed, for recruiting.
• Keep records of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting.
• Manage employee’s leave of absences. Meet with employees to explain leaves and answer questions, track dates and process paperwork for the leave and for payroll.
• Complete employment verifications and provide letters for current and former employees. Complete paperwork for HRSA loans and PSLF and any other loans.
• Collect and track employee performance reviews. Provide feedback to managers and assist in training managers on completing and communicating reviews.
• Provide recommendations to the Director of Human Resources with the preparation of the budget of human resources operations.
• Conduct exit interviews and investigate general human resources problems/questions/issues such as turnover, workplace injuries, morale, etc.
• Oversee and manage the administration of multi‑tiered employee benefits programs, including plans such as retirement, health, dental, life, vision, short‑ and long‑term disability, deferred compensation, and employee assistance for assigned employee units.
• Manage the relationship with and interfaces with third‑party administrators to resolve claims, appeals, and provide guidance in policy interpretation and plan documents.
• Work with Finance to ensure accurate and timely payroll, information, reports, payments, concerning employee benefits and regulatory filings.
• Collect and analyze human resources data and prepare reports and documents as needed.
• Assist in conducting open enrollment for benefits, prepare open enrollment benefit materials and literature.
• Plan, participate in, conduct, and evaluate special projects requiring coordination of activities across departmental and functional lines.
• Conduct surveys and perform research on administrative and human resources problems or issues.
• Assist with audits as needed.
• Maintain Human Resources records by updating employee records and scanning documents into employee records in Paylocity.
• Travel to all three sites, as required.
• Other duties as assigned.

Non‑Essential Functions

• Attend periodic staff meetings.
• Adhere to NSCH policies.
• Adhere to NSCH values and principles.

Requirements

Required Skills and Abilities

• Skill in developing and implementing HR policies and administrative procedures.
• Strong customer service and a commitment to building and nurturing a healthy culture.
• Excellent interpersonal skills, including the ability to handle confidential and sensitive issues.
• Strong verbal and written communication skills.
• Fluent in HRIS systems, Paylocity experience preferred.
• Proven skill in working consultatively with managers and staff.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to make independent decisions, establish priorities, and manage up in a busy work environment.
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment.
• Organized and detail‑oriented; ability to multi‑task and reprioritize as necessary.
• Reliable transportation to travel to sites and work events.

Education & Experience

• Bachelor’s degree required.
• Five plus years of experience as a human resource professional.
• Experience with Paycom helpful.
• Knowledge of state and federal EEO and employment laws.

Physical Requirements

This is a sedentary job by nature. Requires being able to sit and/or stand for long periods of time as well as the ability to use computers and a phone. May need to travel to multiple sites in a day.

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID‑19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID‑19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre‑hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at View email address on ca.talent.com.