Veterinary Receptionist, Client Care Representative

We are Privately-Owned clinic nestled in West Toronto and have been committed to delivering exceptional care to our beloved canine and feline patients dating back to 1929. We are always growing and evolving to meet the needs of our clientele and are looking for a part-time receptionist to join our team!

Our cozy clinic is equipped with the latest technologies and newest equipment to provide the highest level of care to our patients and we prioritize cultivating a positive and encouraging work environment.

Location: We are conveniently located close to the 401 and accessible by Public Transit.

Benefits:

• Flexible Work Schedule
• Sick Time Off
• Extended Health Benefits
• CE Allocation
• Employee Pet Discount
• Uniform Allowance
• Paid Holidays

Roles & Responsibilities:

• Welcome and admit patients for appointments
• Schedule future appointments
• Have an understanding of veterinary terminology
• Demonstrate compassion and respect when interacting with clients
• Interact with clients and patients, and create a welcoming environment
• Handle incoming client calls, emails and texts efficiently
• Invoicing and billing for clients
• Create estimates for patient services and products
• Coordinate and ensure smooth client and patient flow within the hospital.
• General housekeeping duties including maintaining cleanliness of reception area
• A love for animals!

Skills and Abilities:

• Excellent customer service and communication skills
• Ability to answer phone and book appointments efficiently
• Take initiative and work as a contributing member of our team
• Strong ability to demonstrate empathy and understanding with clients
• Calm and caring demeanor when interacting with patients.
• Detail-oriented with excellent organizational and multitasking skills.
• Ability to work cohesively with team members.
• Excellent interpersonal, verbal, and written communication skills.

Requirements:
- High school diploma or equivalent
- Previous experience as a CSR or ACA or in a similar role is preferred
- Knowledge of Veterinary Medicine or willingness to learn the industry
- Ezyvet experience an asset
- Ability to work effectively as part of a team and assist staff with various tasks

A little bit about our clinic:

• Progressive, Supportive and Inclusive Culture: We are a private practice with a small team that values the input and suggestions of our team members and encourages team collaboration to enhance the workday experience. Each member of our team is vital to the success of our clinic and we believe in applying kindness liberally. From doctors to volunteers, everyone is shown respect and appreciation which fosters a friendly and inclusive environment.
• Respect for Work-Life Balance: We understand the importance of maintaining a healthy balance between our professional and personal lives. Our management team is respectful of personal commitments and the need for a healthy work-life balance while encouraging mental health and promoting wellbeing.
• Continuing Education: We encourage continuous growth and learning by all team members and regularly provide opportunities for continuous learning in-clinic.

COMPENSATION: TBD based on experience, knowledge and skill set of applicant

Experience:

• CSR/Receptionist with at least 1 year experience in the Veterinary field is preferred, however new graduates will be considered and are encouraged to apply.

We look forward to hearing from you!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Benefits:

• Company events
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Education:

• Secondary School (preferred)