Bilingual Customer Care Representative
$45k - $55k per yearPMJ Employment Services
Job Description
The successful candidate will be responsible in assisting clients in resolving claim inquiries by providing prompt, professional, courteous and accurate response.
FOR 2023
Job Responsibilities
- Respond promptly to inbound calls and email inquiries of plan members and administrators
- Obtain and evaluate information and resolve customer complaints.
- Conduct customer verification.
- Create a record of customer transactions, details of inquiries, comments, complaints and action taken.
- Escalate requests and unresolved issues to appropriate department.
Job Requirements
- Post secondary diploma or degree
- Knowledge of customer service principles and practices.
- Excellent numeric, oral and written communication skills.
- Knowledge of Health and Life claims
- Proficiency in using various computer application/
- Bilingual French is required.
Vacancy posted more than 2 months ago
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